Program Management Support Lead (PMO Lead) (5769)

SMX•Arlington, VA

12d

About The Position

SMX is seeking a Program Management Support Lead (PMO Lead) to support its Army client. The role leads the ARES PMO support function, coordinates PMO personnel and embedded Value Stream Analysts, and partners with the Government Program Manager to establish and continually improve a lightweight management system. The system should provide dependable visibility into demand and backlog, delivery flow and forecasts, capacity and workload, risks and dependencies, decisions, integrated roadmaps, customer commitments, and strategic outcomes. The position establishes an operating cadence for program reviews, backlog and flow reviews, roadmap synchronization, risk and dependency reviews, and decision tracking. It maintains shared Jira and Confluence structures and practices, ensures management data is reliable enough for analysis and reporting, and develops executive-ready management products and contractual deliverables. The role also coordinates Government-led intake and triage, works across technical and customer stakeholders to surface dependencies and delivery risks, and supports management of sustained mission services and continuity risks. The PMO Lead manages program documentation and identifies ways to simplify processes, improve data quality, reduce reporting effort, and strengthen management decisions. The position requires a current Active Secret Clearance and a bachelor’s degree in a related field. The proposed salary range is $118,800–$190,000 USD. The application deadline is November 30, 2026.

Requirements

Bachelor’s degree in a related field.
Current Active Secret Clearance.
8+ years of progressively responsible experience supporting program, portfolio, project, product-delivery, or PMO functions in a complex technical environment.
5+ years in a PMO leadership, delivery-management, portfolio-management, or equivalent senior coordination role.
Demonstrated experience establishing or maturing PMO, delivery-management, portfolio-management, or integrated planning functions within an active operational environment.
Experience designing and implementing lightweight governance, integrated planning, demand management, risk and dependency management, capacity visibility, and executive decision support.
Hands-on proficiency with program and project management tools such as Jira, Confluence, and reporting tools.
Experience with enterprise data, analytics, software delivery, IT platforms, digital transformation, or technology-enabled business operations.
Demonstrated success leading through influence across technical, functional, customer, and executive stakeholders.
Strong change-management instincts and experience moving a workforce from informal coordination to more visible, disciplined execution.
Ability to analyze work-management data and translate it into decision-ready insights on demand, flow, capacity, delivery risk, and operational workload.
Experience leading and coordinating geographically or functionally distributed support personnel.
Strong written and verbal communication skills, including preparation of executive briefings, decision papers, program reviews, and management reports.
Ability to work independently, build trust across diverse stakeholders, and bring structure to ambiguous, evolving environments.

Nice To Haves

Experience supporting Army, DoW, or other Federal digital, data, analytics, financial-management, logistics, or enterprise IT programs.
Experience with Kanban, Lean portfolio management, Agile delivery management, IT service management, or product operations.
Experience supporting data-product, data-pipeline, dashboard, platform, or enterprise-service delivery.
Experience developing integrated roadmaps, managing external dependencies, and supporting senior-leader decision forums.
Experience working in a hybrid environment requiring on-site collaboration with Government and contractor personnel.
Experience in enterprise IT service management, product operations, platform operations, or service-delivery management.
PMP, PgMP, PMI-ACP, ITIL, Scrum, Kanban, or comparable certification.

Responsibilities

Lead the ARES PMO support function and coordinate PMO personnel and embedded Value Stream Analysts.
Partner with the Government Program Manager to establish and continuously improve a lightweight ARES management system that provides visibility into demand, priorities, backlog health, delivery flow, forecasts, capacity, workload, risks, dependencies, decisions, roadmaps, customer commitments, and outcomes.
Establish and maintain an operating cadence for integrated program reviews, backlog and flow reviews, roadmap synchronization, risk and dependency reviews, and decision tracking.
Implement and maintain common Jira and Confluence structures, workflows, data definitions, dashboards, and documentation practices while minimizing administrative burden on delivery teams.
Ensure Jira, ITSM, and related management data are sufficiently complete and reliable for trend analysis, capacity decisions, contractual reporting, and leadership decision support.
Develop executive-ready management products, including integrated roadmap views, portfolio health assessments, decision briefs, risk summaries, delivery updates, and contractual deliverables.
Support the Government-led intake and triage process by coordinating demand capture, initial analysis, estimation inputs, routing, decision documentation, and status communication.
Coordinate with Product Managers, Value Stream Analysts, technical leads, platform personnel, customer-enablement personnel, and external partners to identify dependencies, resource conflicts, delivery risks, and decisions requiring Government attention.
Support proportionate management of sustained mission services, including visibility into operational workload, critical service conditions, critical-period readiness, release impacts, customer commitments, and continuity risks.
Manage PMO documentation, including program schedules, integrated roadmaps, risk and dependency registers, decision records, meeting outcomes, management dashboards, and required program-management deliverables.
Identify opportunities to simplify processes, improve data quality, reduce reporting friction, and strengthen management decision quality.