PMO, Program Manager

Cushman & Wakefield

18h•$131,750 - $155,000

About The Position

The Senior Program Manager leads and oversees complex programs consisting of multiple interrelated projects, ensuring delivery aligns with strategic business objectives, service commitments, and contractual obligations. The role defines and implements program governance, integrates delivery across workstreams, and gives leadership visibility into progress, risks, financial health, and outcomes. Operating independently, the Program Manager drives decisions, resolves program-level issues, and serves as a primary liaison between project teams and executive leadership while promoting quality, accountability, and continuous improvement. The role owns delivery health across a portfolio of strategic programs and translates executive priorities into roadmaps, delivery strategies, governance models, and resource plans. It establishes and improves PMO methodologies, frameworks, operating rhythms, templates, reporting standards, and best practices; supports project managers through complex delivery challenges; and manages portfolio risks, dependencies, resource constraints, and cross-functional impacts. The Program Manager advises executive sponsors and senior leaders, leads complex escalations, and may rapidly organize urgent executive initiatives until dedicated resources are assigned. The role also champions enterprise-wide initiatives and represents the PMO in executive forums and planning discussions.

Requirements

Bachelor's degree required.
At least 5 years of progressive project, program, portfolio management, or management consulting experience leading complex, enterprise-wide, cross-functional initiatives.
Proven experience leading PMO functions or enterprise program management.
Strong executive presence and ability to influence senior leaders, executive sponsors, and cross-functional stakeholders in complex environments.
Demonstrated ability to quickly assess situations, establish structure, and provide solutions that drive execution.

Nice To Haves

MBA preferred.
Knowledge of commercial real estate, professional services, or service-based delivery organizations preferred.
PMP, PgMP, Prosci, Agile/Scrum, or comparable certifications strongly preferred.

Responsibilities

Own delivery health and oversight for a portfolio of strategic programs, aligning them with business objectives, executive priorities, customer commitments, and success criteria.
Translate executive priorities into executable roadmaps, delivery strategies, governance models, and resource plans that drive measurable business outcomes.
Establish, maintain, and continuously improve PMO project and program management methodologies, governance frameworks, operating rhythms, templates, reporting standards, and best practices.
Provide strategic guidance and support to project managers navigating complexity, mitigating risks, resolving stakeholder conflicts, and overcoming delivery challenges.
Monitor and manage portfolio-level risks, dependencies, resource constraints, and cross-functional impacts; develop mitigation plans and escalate issues requiring executive attention.
Advise executive sponsors and senior leadership by framing options, trade-offs, risks, recommendations, and investment decisions.
Lead resolution of complex cross-functional risks, issues, conflicts, and escalations to protect business outcomes and maintain delivery momentum.
Lead urgent executive initiatives by establishing governance, defining delivery frameworks, facilitating stakeholder alignment, and accelerating execution until dedicated resources are assigned.
Champion enterprise-wide initiatives that require a programmatic solution.
Represent the PMO in executive forums and planning discussions, recommending portfolio prioritization, resource investments, organizational readiness, and execution strategy.