Program Manager, PMO

Ezee Fiber•Houston, TX

About The Position

Ezee Fiber is seeking a Program Manager, PMO to lead related construction projects and oversee Project Managers, PMO and Project Managers, Engineering within the Project Management Office. The role aligns construction delivery with strategic priorities, with a focus on cabinet delivery, network redundancy, and engineering release readiness across markets. The Program Manager establishes program objectives, governance, integrated delivery plans, and performance measures for construction builds. The role coordinates cabinet delivery and redundancy requirements with Network Operations and governs the engineering-to-construction handoff, including design release readiness and the commencement gate. The position partners with sponsors and functional leaders to resolve escalated issues and secure timely decisions in a growing telecommunications environment. This role directly supervises one or more employees and carries out supervisory responsibilities in accordance with organizational policies and applicable laws.

Requirements

Bachelor’s degree in business administration, project management, engineering, or a related field.
Eight or more years of project or program management experience; telecommunications or a related industry is preferred.
Experience establishing program governance, project management frameworks, and consistent delivery standards.
Demonstrated ability to manage related projects, coordinate resources and budgets, and drive measurable operational improvements.
Strong stakeholder management, problem-solving, and written and verbal communication skills.
Understanding of program lifecycle management, project interdependencies, benefits tracking, and coordination across business functions.
Experience with enterprise project management tools such as Microsoft Project, Smartsheet, or SiteTracker.
Proven leadership experience managing direct reports.
Must be legally authorized to work in the United States and must not require current or future employment visa sponsorship.

Nice To Haves

Project Management Professional (PMP) certification.
PMI Agile Certified Practitioner (PMI-ACP) certification.
Program Management Professional (PgMP) certification.
Relevant operations or process improvement certification, such as Lean Six Sigma.
Project or program management experience in telecommunications or a related industry.

Responsibilities

Lead and manage Project Managers, PMO, and Project Managers, Engineering, including aerial engineering, providing direction, coaching, workload coordination, and performance management.
Manage dependencies among related construction projects and align resources, schedules, scope, and budgets with program priorities.
Own the cabinet delivery and network redundancy schedule across markets in partnership with Network Operations.
Ensure redundancy requirements are incorporated into design and build plans before construction is released, and provide Network Operations with readiness visibility for cabinets and routes.
Escalate cabinet and redundancy gaps that could delay turnover or service to Market Leadership and executive teams.
Develop and implement PMO project and program management standards, templates, and governance practices.
Establish processes for project initiation, stage reviews, change control, reporting, risk management, and issue escalation.
Ensure project and engineering teams follow approved PMO practices and obtain required sponsorship, funding, and delivery decisions.
Maintain program documentation and promote consistent use of project management methodologies and lessons learned.
Improve construction project workflows, project delivery tools, and coordination among project teams.
Analyze performance trends and root causes and recommend and implement operational improvements to engineering and construction activity.
Develop repeatable practices supporting network deployment, market expansion, transitions from capital approval to operational handoffs, and project closure.
Establish program dashboards and reporting that provide visibility into progress, dependencies, resources, and outcomes.
Ensure data integrity and reporting accuracy across project management systems.
Report program milestones, risks, budget performance, and key performance indicators to senior leadership.
Conduct program reviews to improve forecasting, capacity planning, and delivery predictability.
Partner with executive, engineering, construction, network operations, finance, sales, and vendor management teams to align program delivery with business priorities.
Align internal teams and external partners on priorities, responsibilities, dependencies, and implementation plans.
Coordinate implementation readiness, stakeholder communication, deliverable acceptance, and transfer of program outcomes to accountable business owners.
Directly supervise one or more employees in accordance with organizational policies and applicable laws.