Program Management Support Lead (PMO Lead) (5769)

SMX•Arlington, VA

13d•$118,800 - $190,000•Onsite

About The Position

SMX is seeking a Program Management Support Lead (PMO Lead) to support an Army client. The role leads the ARES PMO support function and coordinates PMO personnel and embedded Value Stream Analysts. In partnership with the Government Program Manager, the PMO Lead establishes and continuously improves a lightweight management system that gives leaders reliable visibility into demand, delivery, capacity, risks, dependencies, roadmaps, customer commitments, and strategic outcomes. The role establishes operating cadences for program reviews, backlog and flow reviews, roadmap synchronization, risk and dependency reviews, and decision tracking. It maintains common Jira and Confluence structures and ensures management data is sufficiently reliable for trend analysis, capacity decisions, contractual reporting, and leadership decision support. The PMO Lead also prepares executive-ready management products, coordinates Government-led demand intake and triage, and supports management of sustained mission services and operational readiness. The position manages core PMO documentation and deliverables and identifies ways to simplify processes, improve data quality, reduce reporting friction, and strengthen decisions. It requires collaboration across technical, functional, customer, executive, and external-partner stakeholders, as well as coordination of distributed support personnel.

Requirements

Bachelor’s degree in a related field.
Current Active Secret Clearance.
At least 8 years of progressively responsible experience supporting program, portfolio, project, product-delivery, or PMO functions in a complex technical environment.
At least 5 years in a PMO leadership, delivery-management, portfolio-management, or equivalent senior coordination role.
Demonstrated experience establishing or maturing PMO, delivery-management, portfolio-management, or integrated planning functions within an active operational environment.
Experience designing and implementing lightweight governance, integrated planning, demand management, risk and dependency management, capacity visibility, and executive decision support.
Hands-on proficiency with program and project management tools such as Jira, Confluence, and reporting tools.
Experience with enterprise data, analytics, software delivery, IT platforms, digital transformation, or technology-enabled business operations.
Demonstrated success leading through influence across technical, functional, customer, and executive stakeholders.
Strong change-management instincts and experience moving a workforce from informal coordination to more visible, disciplined execution.
Demonstrated ability to analyze work-management data and translate it into clear, decision-ready insights on demand, flow, capacity, delivery risk, and operational workload.
Experience leading and coordinating geographically or functionally distributed support personnel.
Strong written and verbal communication skills, including preparation of executive briefings, decision papers, program reviews, and management reports.
Demonstrated ability to work independently, build trust across diverse stakeholders, and bring structure to ambiguous, evolving environments.

Nice To Haves

Experience supporting Army, DoD, or other Federal digital, data, analytics, financial-management, logistics, or enterprise IT programs.
Experience with Kanban, Lean portfolio management, Agile delivery management, IT service management, or product operations.
Experience supporting data-product, data-pipeline, dashboard, platform, or enterprise-service delivery.
Experience developing integrated roadmaps, managing external dependencies, and supporting senior-leader decision forums.
Experience working in a hybrid environment requiring on-site collaboration with Government and contractor personnel.
Experience in enterprise IT service management, product operations, platform operations, or service-delivery management.
PMP, PgMP, PMI-ACP, ITIL, Scrum, Kanban, or comparable certification.

Responsibilities

Lead the ARES PMO support function and coordinate PMO personnel and embedded Value Stream Analysts.
Partner with the Government Program Manager to establish and continuously improve a lightweight ARES management system covering demand, priorities, backlog health, delivery flow and forecasts, capacity, operational workload, risks, dependencies, decisions, roadmaps, and customer commitments.
Establish and maintain an operating cadence for integrated program reviews, backlog and flow reviews, roadmap synchronization, risk and dependency reviews, and decision tracking.
Implement and maintain common Jira and Confluence structures, workflows, data definitions, dashboards, and documentation practices while minimizing administrative burden on delivery teams.
Ensure Jira, ITSM, and related management data are sufficiently complete and reliable for trend analysis, capacity decisions, contractual reporting, and leadership decision support.
Develop executive-ready management products, including integrated roadmap views, portfolio health assessments, decision briefs, risk summaries, delivery updates, and contractual deliverables.
Support Government-led intake and triage by coordinating demand capture, initial analysis, estimation inputs, routing, decision documentation, and status communication.
Coordinate with Product Managers, Value Stream Analysts, technical leads, platform personnel, customer-enablement personnel, and external partners to identify dependencies, resource conflicts, delivery risks, and decisions requiring Government attention.
Support proportionate management of sustained mission services, including visibility into operational workload, critical service conditions, critical-period readiness, release impacts, customer commitments, and continuity risks.
Manage PMO documentation, including program schedules, integrated roadmaps, risk and dependency registers, decision records, meeting outcomes, management dashboards, and required program-management deliverables.
Identify opportunities to simplify processes, improve data quality, reduce reporting friction, and strengthen management decision quality.
Lead and coordinate geographically or functionally distributed support personnel.