Manager, Program Management and Operations (PMO)

Apple • San Jose, CA

6d

About The Position

Apple’s Places team manages corporate and retail workplaces and workplace services, including its global real estate portfolio, capital construction projects, facilities and site services, and sustainability initiatives. The Program Management and Operations team works collaboratively across functions to create and sustain global processes, maintain tools and systems, and develop resource optimization solutions that help partners execute work effectively.

The PMO Manager leads a team of program managers responsible for achieving goals and meeting expectations across a variety of initiatives and confidential projects. The manager mentors, motivates, and develops individual contributors while fostering excellence and accountability. The role also establishes collaborative relationships with functional leaders in Places, partnering with and influencing them to ensure alignment and support for PMO activities.

Requirements

• Post-secondary education and/or significant equivalent work experience in Operations Management, Construction Management, Facilities Management, Asset Management, Real Estate, Design, and/or Engineering.
• 5+ years of management experience, with a demonstrated focus on leading high-functioning cross-functional teams.
• Significant experience supporting a large, geographically diverse global portfolio of high-value or high-complexity projects or programs.
• Understanding of complex technical operations environments and ability to navigate complex policy, process, and people-related organizational dynamics.
• Excellent communication and presentation skills, including the ability to communicate issues and solution approaches to all levels of the organization.

Nice To Haves

• Demonstrated success managing multiple projects, priorities, and people concurrently in a fast-paced, high-growth, results-driven environment.
• Ability to manage customer service issues involving employees professionally and positively.
• Collaborative approach and ability to thrive in ambiguity.
• Proactive, responsive, upbeat, and strongly organized; takes on new opportunities and tough challenges with urgency, energy, and enthusiasm.
• Critical and creative thinking about how to regularly improve processes and operations.
• Unsurpassed customer focus and a “Can-Do” attitude.

Responsibilities

• Lead a team of program managers to achieve goals and meet expectations for a variety of initiatives and confidential projects.
• Mentor, motivate, and develop a team of individual contributors, fostering a culture of excellence and accountability.
• Establish collaborative relationships with functional leaders in Places.
• Partner with and influence functional leaders to ensure alignment and support for PMO activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed