Program Management Manager

Swagelok Company•Solon, OH

18h

About The Position

The Program Management Manager leads the enterprise program responsible for strengthening quality, risk management, operational capability, and continuous improvement across Swagelok’s domestic and international sales and service center network. The role translates enterprise strategy and quality-management-system requirements into scalable standards, audit and monitoring practices, capability-development plans, performance measures, and risk-reduction priorities. It partners across the network and enterprise to improve local ownership and process effectiveness, support responsible growth, and protect the customer experience. The position provides senior leaders with insight into network performance, emerging risks, resource needs, and improvement priorities, while ensuring quality information, records, and metrics are reliable and used effectively in decision-making. The manager leads assigned quality and audit resources, with approximately 1–7 direct reports depending on program scope. The role manages assigned program budgets, audit and resource plans, quality and data governance investments, and financial status reporting. Travel to domestic and international operating locations may be required based on program scope. The listed shift is first shift, and the listed city is Solon.

Requirements

Bachelor’s degree in Quality, Engineering, Business, Data Management, Information Systems, or a related field, or equivalent relevant experience.
7+ years of experience.
At least three years of experience leading complex, cross-functional programs or portfolios involving multiple sites, regions, business functions, or stakeholder groups.
Experience communicating complex quality, risk, resource, and performance information to senior leaders through concise presentations, dashboards, written recommendations, and executive reviews.
Experience developing program budgets, resource plans, financial forecasts, or business cases that consider organizational risk, customer impact, capacity, and cost.
Experience supervising, coaching, or developing professional, technical, audit, or project-based team members.
Working knowledge of project-management, change-management, and continuous-improvement practices, including defining scope, milestones, dependencies, risks, adoption requirements, and measurable outcomes.
Ability to safely and successfully perform essential job functions consistent with applicable standards, including meeting qualitative and quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with applicable standards.

Nice To Haves

Professional certification in quality, auditing, project management, risk management, or continuous improvement, such as ASQ Certified Manager of Quality/Organizational Excellence, ASQ Certified Quality Auditor, ASQ Certified Quality Engineer, Project Management Professional, Lean Six Sigma Black Belt, or ISO 9001 Lead Auditor or equivalent auditor qualification.
Experience supporting distributor, sales-channel, custom-solutions, service-center, or independently operated business networks.
Experience leading a quality-system transformation, audit-program redesign, risk-based oversight model, or enterprise capability-development initiative.
Experience working with international locations and adapting enterprise requirements to different regional, legal, cultural, and operating environments.
Experience integrating quality and operational-excellence practices to support business growth, process scalability, and customer requirements.
Experience with quality analytics, dashboard development, data visualization, electronic quality systems, or business-intelligence tools.
Familiarity with records management, data-quality controls, information governance, or practices used to ensure reliable quality information and reporting.

Responsibilities

Lead the strategy, roadmap, and execution of the SSC quality program, translating enterprise priorities and quality-management-system requirements into initiatives, deliverables, resource plans, performance measures, and sustainable operating practices.
Establish, deploy, and continually improve quality-system, audit, risk-management, quality-information, and performance-management processes across the domestic and international SSC network.
Lead the SSC audit and assessment program, including risk-based planning, scope and cadence, onsite and remote assessments, reporting, corrective-action follow-up, Quality Action Plans, and effectiveness verification.
Maintain an integrated view of SSC quality and operational risk using audit results, quality-system performance, corrective-action trends, customer information, site capabilities, and other risk indicators to prioritize support and intervention.
Develop and apply risk-based methods for determining audit frequency, onsite support, assessments, and improvement activities based on SSC complexity, capabilities, performance, and emerging business needs.
Monitor SSC compliance with applicable quality-management-system requirements, corporate policies, standards, and procedures; escalate systemic risks, overdue actions, ineffective controls, and unresolved obstacles.
Lead Quality Action Plans and other structured improvement efforts, establishing expected outcomes, local ownership, milestones, completion criteria, and effectiveness measures.
Partner with SSC and Commercial leaders to ensure quality systems and controls support responsible growth, custom-solution complexity, expanded local capabilities, and consistent customer experiences.
Build SSC quality capability through QMR and auditor development, targeted training, coaching, collaborative networks, practical tools, and programs that strengthen local ownership of quality and risk.
Lead cross-functional quality, operational-excellence, continuous-improvement, and change initiatives using appropriate project-management and change-management practices.
Collaborate with Commercial, Operations, Engineering, Supply Chain, Information Technology, Legal, Finance, Communications, regional leadership, and enterprise process owners to align priorities and resolve competing requirements.
Communicate the state of SSC quality to senior leadership through scorecards, dashboards, audit results, risk assessments, performance trends, program updates, and recommendations.
Ensure quality records, program information, metrics, and reporting are reliable, appropriately controlled, and used effectively for decisions, risk management, and continuous improvement.
Develop and manage program budgets, audit and travel plans, resource models, financial forecasts, and business cases that balance quality risk, network needs, customer impact, capacity, and cost.
Evaluate organizational capacity and capability, recommend staffing and resource levels, and align team assignments with audit commitments, improvement priorities, and strategic initiatives.
Supervise, coach, and develop Quality Improvement Leaders, audit-program resources, and other assigned team members by setting priorities, clarifying accountability, providing feedback, and building capability.
Serve as a subject-matter expert and senior advisor on SSC quality systems, audit practices, network risk management, operational excellence, and quality capability development.
Represent SSC quality in enterprise governance forums, leadership reviews, quality review committees, regional meetings, distributor forums, and other stakeholder discussions.
Identify emerging risks, business changes, and network needs, and recommend changes to SSC quality strategy, policies, audit practices, support models, and resource priorities.
Perform other related responsibilities consistent with the scope and level of the position.