Program Instruction Generalist- Mother Teresa Center

Catholic Charities•San Antonio, TX

10d

About The Position

The Program Instruction Generalist for the School Impact Program provides administrative and instructional support to refugee children and their families to promote integration, education, and successful transition to public schools. Under the supervision of the Program Director, the role supports after-school tutoring and summer programs for newly arrived refugee children and contributes to program data collection and tracking tools used to measure progress toward program goals. The position combines student instruction and engagement, enrollment and family support, data entry and reporting, community partnership development, and program administration. It includes local travel, occasional transportation of clients in an agency vehicle, and as-needed home visits. The regular schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.; occasional evenings and weekends may be required with advance notice.

Requirements

Bachelor’s degree in education, social service, or a business-related field, or at least one year of experience in a social service environment; the experience is stated as preferred.
At least one year of experience in a social service environment demonstrating sensitivity to diverse cultural populations is preferred; experience in the RSI Program is preferred.
Experience using a personal computer, software, email, and Microsoft Works, specifically Excel.
Reliable transportation.
Valid driver’s license and clean driving record.
Valid vehicle insurance.
Ability to operate an agency 12-passenger van as needed; must be at least 21 years old to operate an agency vehicle under CCAOSA policy.
Detail-oriented, organized, self-motivated, and able to work independently and as part of a team.
Good written and verbal communication skills.
Critical-thinking and problem-solving skills.
Ability to maintain appropriate ethical boundaries and professional client relationships.
Ability to work in a fast-paced environment while monitoring multiple students’ behavior and activities.
Sensitivity to the cultural and socioeconomic characteristics of the service population.
Ability to comply with safety protocols and protect confidential information.

Nice To Haves

Experience in the RSI Program.
Experience working in a social service environment with diverse cultural populations.

Responsibilities

Lead data entry for annual performance measures and monthly client counts used for reporting.
Provide teaching support for leveled classes in the after-school tutoring program, summer newcomer program, and summer clubs for refugee youth.
Develop engaging lesson plans for small and large groups and maintain a positive, diverse learning environment.
Help facilitate student engagement activities, including field trips and school and community events.
Develop and manage Excel spreadsheets to track client information, services, documentation, program data, and goals; regularly enter and retrieve data.
Collect weekly, monthly, and quarterly data from agency databases and internal spreadsheets; interpret data and report it to program directors and funding sources.
Track student participation and request grades and attendance records from local school districts.
Register and enroll eligible students using interpretation services.
Provide direct supportive services and referrals to refugee students.
Support parenting classes through enrollment, childcare, transportation, and classroom assistance.
Report activities, visits, and special client concerns to the Program Director and other staff.
Seek partnerships for donations, student presentations, volunteers, and interns; help develop student projects that build leadership, social, character-development, and language skills.
Represent the program to recruit volunteers and interns and inform community partners.
Pick up, sort, and deliver donations to clients.
Transport clients when necessary in an agency vehicle.
Follow the assigned work schedule and maintain consistent contact with the Program Manager.
Conduct home visits as needed to help families overcome barriers.
Assist with and lead cultural orientations for parents of school-aged children.
Complete assigned professional development in a timely manner and follow safety training and protocols.
Protect confidential client, donor, investigation, and financial information; comply with the Code of Conduct and Faith and Moral Policy.
Use a solution-oriented approach and collaborate in support of the organization’s mission and vision.
Perform other duties as assigned by the Education Program Director, Manager, Associate Senior Director, or Senior Director.