Program Instruction Generalist- Mother Teresa Center

Archdiocese of San Antonio • San Antonio, TX

9d

About The Position

The Program Instruction Generalist for the School Impact Program provides administrative and instructional support to refugee children and their families to promote integration, educational success, and transition to public schools. Under the supervision of the Program Director, the role supports the after-school tutoring program and summer programs for newly arrived refugee children, collects and reports program data, and develops tracking tools to monitor program goals. The position also supports students and families through enrollment, referrals, activities, parent education, and community partnerships.

Requirements

• Bachelor’s degree in education, social service, or a business-related field, or relevant experience as described in the posting.
• At least one year of experience in a social service environment demonstrating sensitivity to and appreciation for diverse cultural populations is preferred.
• Reliable transportation.
• Valid driver’s license and clean driving record.
• Valid vehicle insurance.
• Ability to operate an agency 12-passenger van as needed; must be at least 21 years old and comply with agency vehicle-use policy.
• Experience using a personal computer, software, email, and Microsoft Works, especially Excel.
• Detail-oriented, organized, self-motivated, and able to work independently and as part of a team.
• Good written and verbal communication skills.
• Critical-thinking and problem-solving skills.
• Ability to maintain appropriate ethical boundaries and professional client relationships.
• Sensitivity to the cultural and socioeconomic characteristics of the service population.

Nice To Haves

• Experience in a social service environment, preferably with the RSI Program.

Responsibilities

• Lead data entry for annual performance measures and monthly client counts used in reporting.
• Support leveled classes in the after-school tutoring program, summer newcomer program, and Girls’ and Boys’ summer clubs for refugee youth.
• Create engaging lesson plans for small or large groups and maintain a positive, diverse learning environment.
• Help facilitate student engagement activities, including field trips and school and community events.
• Develop and manage Excel spreadsheets to track client information, services, documentation, program data, and goals; regularly input and retrieve data.
• Collect weekly, monthly, and quarterly data from agency databases and internal spreadsheets; interpret and report data to program directors and funding sources.
• Track student participation and request student grades and attendance records from local school districts.
• Register and enroll eligible students using interpretation services.
• Provide direct supportive services and referrals to refugee students.
• Support parenting classes through enrollment, childcare, transportation, and classroom assistance.
• Report activities, visits, and special client concerns to the Program Director and other staff.
• Identify partnership opportunities for donations, student presentations, volunteers, and interns.
• Help develop student projects that build leadership, social, character-development, and language skills.
• Represent the program to recruit volunteers and interns and inform community partners.
• Pick up, sort, and deliver donations to clients.
• Transport clients when necessary in an agency vehicle.
• Maintain the assigned work schedule and consistent contact with the Program Manager.
• Conduct home visits as needed to help families overcome barriers.
• Assist with and lead cultural orientations for parents of school-aged children.
• Work some weekends and evenings, with advance notice, for client engagement, fundraising, or training activities.
• Work effectively in a fast-paced environment while monitoring multiple students’ behavior and activities.
• Complete assigned professional development in a timely manner.
• Follow safety training and protocols and take precautions to protect the safety and well-being of self and others.
• Protect the confidentiality of client, donor, organizational, investigative, and financial information.
• Adhere to the Code of Conduct and Faith and Moral Policy and take a solution-oriented, collaborative approach aligned with the organization’s mission and vision.
• Perform other duties as assigned by the Education Program Director, Manager, Associate Senior Director, or Senior Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level