PROGRAM ELIGIBILITY SPECIALIST I

State of Arkansas•El Dorado, AR

3d•$47,397 - $70,148

About The Position

The DHS Program Eligibility Specialist I is an entry-level position under general supervision. The specialist reviews applications, verifies information, and determines eligibility for state-administered programs. The role also involves obtaining client information, coordinating services with providers, and preparing information and recommendations. Work is governed by state and federal laws and agency and institutional policies, including the Fair Labor Standards Act. The position requires attention to detail, organization, computer keyboarding proficiency, strong verbal and written communication, and customer service skills to support timely and accurate eligibility determinations. The specialist maintains confidential applicant information and follows applicable privacy requirements. The formal education equivalent of a bachelor's degree in psychology, sociology, or a related field is listed as a preferred qualification. Other job-related education or experience may be substituted for all or part of basic requirements, subject to approval by the Qualifications Review Committee, except where certification or licensure is required. The stated minimum qualification is at least one year of experience in customer service, administrative support, case processing, or a related field. Meeting minimum qualifications does not guarantee progression within the job series; promotion is at the department and Office of Personnel Management's discretion.

Requirements

At least one year of experience in customer service, administrative support, case processing, or a related field.
Ability to assess applicant information and accurately apply program guidelines.
Strong attention to detail when reviewing documents and entering data.
Proficiency in basic computer applications and case management systems.
Ability to explain complex policies to applicants in an understandable manner.
Ability to prepare, present, and review oral and written information and reports.
Ability to prioritize tasks, manage multiple cases, and meet deadlines.
Ability to analyze application issues and determine solutions.
Strong verbal and written communication, customer service, organizational, and computer-keyboarding skills.

Nice To Haves

Formal education equivalent of a bachelor's degree in psychology, sociology, or a related field.

Responsibilities

Review and process applications for state assistance programs in compliance with established policies.
Verify applicant information, including income, assets, residency, and household composition.
Maintain accurate and up-to-date case records to support eligibility decisions.
Process applications promptly and follow up with applicants to gather required documentation.
Assist in monitoring ongoing eligibility and renewal processes for program participants.
Communicate eligibility requirements, application status, and program benefits clearly and professionally to applicants.
Assist clients with forms and gathering necessary documentation.
Respond to inquiries and address concerns related to eligibility and program participation.
Educate applicants about available resources and services.
Apply state and federal regulations when making eligibility determinations.
Identify potential discrepancies or inconsistencies in applications and escalate cases when needed.
Protect the confidentiality and security of sensitive applicant data in accordance with state privacy laws.
Prepare reports and summaries for internal review and audits.
Obtain client information, coordinate services with providers, and prepare information and recommendations.