Eligibility Specialist I

Savista•UF Health Durbin Park, FL

6d•$20 - $21•Onsite

About The Position

Savista is hiring an Eligibility Specialist I to support patients at UF Health Durbin Park in St. John’s, Florida. The role helps patients navigate financial assistance options during their healthcare journey by meeting with them in person, listening to their needs, and guiding them through applications for Medicaid, Medicare, disability, and hospital charity care. The specialist works with patients, families, hospital staff, and government agencies to help secure coverage and resolve eligibility issues. This position requires managing a high caseload, following up on applications, meeting deadlines and productivity and quality expectations, and maintaining accurate and confidential records in accordance with HIPAA and organizational policies. The specialist uses multiple systems to document, track, and report patient information, provides limited staffing coverage at nearby hospitals as needed, and completes special projects. Occasional local travel may be required. The position is full-time, non-exempt, pays $20.00–$21.00 per hour, and is scheduled Monday through Friday, 8:00 a.m.–4:30 p.m. The primary work location is UF Health Durbin Park, 100 UF Health Way, St. John’s, FL 32259.

Requirements

High school diploma or GED.
At least 1 year of experience in a customer-facing role; experience in financial counseling, healthcare, social services, or similar environments is preferred.
Basic knowledge of state and federal assistance programs, such as Medicaid, Medicare, and Social Security Disability.
Strong organizational skills and ability to handle multiple priorities while maintaining accuracy and attention to detail.
Ability to navigate multiple software systems, applications, and platforms simultaneously.
Ability to explain complex information clearly and empathetically.
Comfort working in a fast-paced environment with changing priorities.
Genuine care for patients’ needs and concerns and ability to build rapport through empathetic communication.
Dependability, a solution-oriented approach, and ability to collaborate with patients, hospital partners, internal teams, and colleagues.
Reliable transportation and a valid driver’s license.
Ability to travel locally occasionally as operational needs require.

Nice To Haves

Experience in financial counseling, healthcare, social services, or similar customer-facing environments.

Responsibilities

Meet with patients in person at bedside and assess eligibility for financial assistance programs.
Conduct phone outreach to encourage patient cooperation and support completion of screenings and documentation.
Guide patients through applications for Medicaid, Medicare, disability, and hospital charity care, ensuring accurate and timely submission of documentation.
Coordinate with patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
Manage a high caseload, prioritize work, follow up on pending applications, meet deadlines, and adhere to productivity and quality expectations (KPIs).
Explain financial responsibilities and assistance options clearly and empathetically.
Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
Use multiple systems and tools to document, track, and report patient information.
Provide limited staffing coverage at nearby hospital locations as needed.
Complete special projects as assigned.

Benefits

Medical, dental, and vision benefits.
HSA and FSA accounts.
Short-term and long-term disability insurance.
Accident, hospital indemnity, and critical illness insurance.
Life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance.
401(k) with company match.
Company HSA contributions.
Access to certified financial planners.
17 days of PTO for full-time colleagues, increasing with tenure.
9 paid holidays.
40 hours of paid volunteer time annually through the Heart & Soul program.
Premium LinkedIn Learning access and the SOAR development program.
Free Calm Premium subscription.
Colleague Assistance Program (EAP) with access to licensed professional counselors and work/life resources.
Employee discounts through Perk Spot, discounted cell-phone plans through Previ, and home and auto insurance discounts.