PROGRAM ELIGIBILITY SPECIALIST I
About The Position
The DHS Program Eligibility Specialist I is an entry-level position under general supervision. The specialist reviews applications, verifies information, and determines eligibility for state-administered assistance programs. The role involves obtaining client information, coordinating services with providers, preparing information and recommendations, and ensuring timely and accurate eligibility determinations in accordance with state and federal laws, agency policies, and applicable privacy requirements. The position calls for strong attention to detail, organization, computer keyboarding and application skills, verbal and written communication, and customer service abilities. The formal education equivalent is a bachelor's degree in psychology, sociology, or a related field; related education or experience may be substituted for some or all basic requirements, subject to approval. The posting also lists at least one year of experience in customer service, administrative support, case processing, or a related field. Licensure or certification is not required. Advancement within the job series is not automatic and is subject to department and Office of Personnel Management discretion.
Requirements
- Formal education equivalent to a bachelor's degree in psychology, sociology, or a related field; other job-related education or experience may be substituted for all or part of the basic requirements upon approval by the Qualifications Review Committee.
- At least one year of experience in customer service, administrative support, case processing, or a related field.
- Ability to assess applicant information and apply program guidelines accurately.
- Strong attention to detail when reviewing documents and entering data.
- Proficiency in basic computer applications and case management systems.
- Ability to explain complex policies in an understandable manner.
- Ability to prepare, present, and review oral and written information and reports.
- Ability to prioritize tasks, manage multiple cases, and meet deadlines.
- Ability to analyze application issues and determine solutions.
- Strong organizational, computer keyboarding, verbal and written communication, and customer service skills.
Responsibilities
- Review and process applications for state assistance programs in accordance with established policies.
- Verify applicant information, including income, assets, residency, and household composition.
- Maintain accurate and up-to-date case records to support eligibility decisions.
- Process applications promptly and follow up with applicants to obtain required documentation.
- Assist with ongoing eligibility monitoring and renewal processes.
- Communicate eligibility requirements, application status, and program benefits clearly and professionally.
- Assist clients with completing forms and gathering required documentation.
- Respond to inquiries and resolve concerns about eligibility and program participation.
- Educate applicants about available resources and services.
- Apply state and federal regulations when determining eligibility.
- Identify potential discrepancies or inconsistencies in applications and escalate cases when needed.
- Protect confidential applicant information in accordance with state privacy laws.
- Prepare reports and summaries for internal review and audits.
- Obtain client information, coordinate services with providers, and prepare information and recommendations.
Benefits
- Pension
- Maternity leave
- Paid state holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
