PROGRAM ELIGIBILITY SPECIALIST II
About The Position
The Program Eligibility Specialist II reviews, verifies, and determines applicant eligibility for state-administered programs. The role involves applying program policies to complex case information, using computer and case-processing systems, communicating effectively, and providing high-quality customer service. The position reviews applications and supporting documents, maintains compliant case records, monitors ongoing eligibility, and handles renewals, changes, and appeals. It also helps applicants understand program requirements and benefits, assists with forms and documentation, investigates discrepancies, and supports quality-control reviews, audits, and reporting. The State of Arkansas states that other job-related education and/or experience may substitute for all or part of the basic requirements, except certification or licensure requirements, with approval by the Qualifications Review Committee. The position is with the Arkansas Department of Education in Pulaski County.
Requirements
- At least two years of experience in eligibility determination, case management, social service administration, or a related field.
- Proficiency in data analysis, record management, and case-processing systems.
- Strong problem-solving skills to assess and resolve eligibility issues.
- Ability to interpret program policies and apply them to individual cases.
- Ability to prepare, present, and review oral and written information and reports.
- Ability to explain complex program requirements clearly, professionally, and compassionately.
- Strong accuracy in reviewing applications, verifying documents, and maintaining records.
- Ability to prioritize tasks, handle multiple cases, and meet deadlines efficiently.
- Other job-related education and/or experience may substitute for all or part of the basic requirements, except certification or licensure requirements, subject to approval by the Qualifications Review Committee.
Responsibilities
- Review and process applications for state-administered assistance programs, making timely and accurate determinations.
- Verify applicant information, including income, assets, residency, and household composition, according to program guidelines.
- Maintain case records and documentation in compliance with state and federal regulations.
- Monitor participants’ ongoing eligibility and process renewals, changes, and appeals.
- Identify potential discrepancies or fraudulent applications and escalate cases for further review.
- Communicate eligibility requirements, application processes, and program benefits clearly and professionally to applicants.
- Assist clients with forms, required documentation, and understanding their case status.
- Respond to applicant inquiries and resolve eligibility-related issues in a timely and empathetic manner.
- Educate applicants about program policies and available resources.
- Ensure compliance with state and federal regulations governing program eligibility.
- Conduct quality-control checks and audits to maintain accuracy in eligibility determinations.
- Generate reports and case summaries for internal review and audits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
