PROGRAM ELIGIBILITY SPECIALIST I
About The Position
The DHS Program Eligibility Specialist I is an entry-level position under general supervision. The specialist reviews applications, verifies information, and determines eligibility for state-administered assistance programs. The role also involves obtaining client information, coordinating services with providers, and preparing information and recommendations. The position is governed by state and federal laws and agency and institutional policies, including the Fair Labor Standards Act. The role calls for strong attention to detail, organizational skills, computer keyboarding proficiency, verbal and written communication skills, and customer service abilities to help ensure applicants receive timely, accurate determinations. The position is part of the Program Eligibility career path. Promotion to a higher classification is not automatic and is at the discretion of the department and the Office of Personnel Management, considering demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Requirements
- Formal education equivalent to a bachelor's degree in psychology, sociology, or a related field; other job-related education and/or experience may be substituted for all or part of these basic requirements upon approval of the Qualifications Review Committee.
- At least one year of experience in customer service, administrative support, case processing, or a related field.
- Ability to assess applicant information and apply program guidelines accurately.
- Strong attention to detail when reviewing documents and entering data.
- Proficiency in basic computer applications and case management systems.
- Ability to explain complex policies to applicants in an understandable manner.
- Ability to prepare, present, and review oral and written information and reports.
- Ability to prioritize tasks, manage multiple cases, and meet deadlines.
- Ability to analyze application issues and determine solutions.
Responsibilities
- Review and process applications for state assistance programs in compliance with established policies.
- Verify applicant information, including income, assets, residency, and household composition.
- Maintain accurate and up-to-date case records to support eligibility decisions.
- Process applications promptly and follow up with applicants to obtain required documentation.
- Assist in monitoring ongoing eligibility and renewal processes for program participants.
- Communicate professionally with applicants about eligibility requirements, application status, and program benefits.
- Assist clients with forms and gathering necessary documentation.
- Respond to inquiries and resolve concerns related to eligibility and program participation.
- Educate applicants about available resources and services.
- Follow state and federal regulations when making eligibility determinations.
- Identify potential application discrepancies or inconsistencies and escalate cases when needed.
- Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
- Prepare reports and summaries for internal review and audits.
- Obtain client information, coordinate services with providers, and prepare information and recommendations.
Benefits
- Pension
- Maternity leave
- Paid state holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
