PROGRAM ELIGIBILITY SPECIALIST I

State of Arkansas•Pine Bluff, AR

5d•$47,397 - $70,148

About The Position

The DHS Program Eligibility Specialist I is an entry-level role under general supervision. The specialist reviews applications, verifies information, and determines eligibility for state-administered programs. The position also involves obtaining client information, coordinating services with providers, and preparing information and recommendations. Work is governed by state and federal laws and agency and institutional policies, including the Fair Labor Standards Act. The role requires attention to detail, organizational skills, computer keyboarding proficiency, strong verbal and written communication, and customer service abilities to ensure applicants receive timely and accurate determinations. The position is part of the Program Eligibility career path, classification Program Eligibility Specialist I, Class Code PPE02P, Pay Grade SGS05, with a stated salary range of $47,397–$70,148. The formal education equivalent is a bachelor’s degree in psychology, sociology, or a related field. Other job-related education or experience may substitute for some or all of these basic requirements, subject to approval by the Qualifications Review Committee and except where certification or licensure is required. Minimum qualifications also state at least one year of experience in customer service, administrative support, case processing, or a related field. Meeting minimum qualifications does not guarantee progression to the next classification level; advancement is at the discretion of the department and the Office of Personnel Management.

Requirements

Formal education equivalent to a bachelor's degree in psychology, sociology, or a related field; approved job-related education or experience may substitute for all or part of these requirements, subject to the stated exceptions and review process.
At least one year of experience in customer service, administrative support, case processing, or a related field.
Ability to assess applicant information and apply program guidelines accurately.
Strong attention to detail when reviewing documents and entering data.
Proficiency in basic computer applications and case management systems.
Ability to explain complex policies to applicants in an understandable manner.
Ability to prepare, present, and review oral and written information and reports.
Ability to prioritize tasks, manage multiple cases, and meet deadlines.
Ability to analyze application issues and determine solutions.
Strong organizational, verbal and written communication, customer service, and computer-keyboarding skills.

Responsibilities

Review and process applications for state assistance programs in compliance with established policies.
Verify applicant information, including income, assets, residency, and household composition.
Maintain accurate and up-to-date case records to support eligibility decisions.
Process applications timely and follow up with applicants to obtain required documentation.
Assist in monitoring ongoing eligibility and renewal processes for program participants.
Communicate eligibility requirements, application status, and program benefits clearly and professionally to applicants.
Assist clients with completing forms and gathering necessary documentation.
Respond to inquiries and resolve concerns related to eligibility and program participation.
Educate applicants about available resources and services.
Ensure eligibility determinations comply with state and federal regulations.
Identify potential discrepancies or inconsistencies in applications and escalate cases when needed.
Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
Prepare reports and summaries for internal review and audits.
Obtain client information, coordinate services with providers, and prepare information and recommendations.