PROGRAM ELIGIBILITY SPECIALIST I

State of Arkansas•Batesville, AR

3d•$47,397 - $70,148

About The Position

The DHS Program Eligibility Specialist I is an entry-level position under general supervision. The role reviews applications, verifies applicant information, and determines eligibility for state-administered assistance programs. It also involves obtaining client information, coordinating services with providers, and preparing information and recommendations. The position is governed by state and federal laws and agency and institution policies, including the Fair Labor Standards Act. The specialist maintains case records, supports ongoing eligibility and renewal processes, communicates with applicants, assists them with forms and documentation, and responds to questions and concerns. The role requires attention to detail, organization, computer keyboarding and application skills, strong verbal and written communication, customer service, and the ability to multitask, solve problems, and prioritize. Initial and ongoing training is required. The position may require in-state travel, including day or overnight stays. Physical activities include escorting clients to and from the lobby multiple times per day; sitting, typing, and talking on the phone for extended periods; and standing at a multifunctional device for scanning and copying. The position requires interpersonal skills to support positive relationships with clients and coworkers.

Requirements

At least one year of experience in customer service, administrative support, case processing, or a related field.
Ability to assess applicant information and accurately apply program guidelines.
Strong attention to detail when reviewing documents and entering data.
Proficiency in basic computer applications and case management systems.
Computer keyboarding proficiency.
Ability to explain complex policies to applicants in an understandable manner.
Ability to prepare, present, and review oral and written information and reports.
Ability to prioritize tasks, manage multiple cases, and meet deadlines.
Ability to analyze application issues and determine solutions.
Sufficient interpersonal skills to maintain positive relationships with clients and coworkers.
Ability to sit, type, and talk on the phone for extended periods, stand at a multifunctional device, and escort clients to and from the lobby multiple times a day.
Initial and ongoing training is required; in-state travel, including day or overnight stays, may be required.

Nice To Haves

Formal education equivalent to a bachelor's degree in psychology, sociology, or a related field. Other job-related education and/or experience may substitute for all or part of the basic requirements, subject to approval by the Qualifications Review Committee and except for certification or licensure requirements.

Responsibilities

Review and process applications for state assistance programs in compliance with established policies.
Verify applicant information, including income, assets, residency, and household composition.
Maintain accurate and current case records supporting eligibility decisions.
Process applications promptly and follow up with applicants to obtain required documentation.
Assist with monitoring ongoing eligibility and renewal processes for program participants.
Communicate eligibility requirements, application status, and program benefits clearly and professionally.
Assist clients with completing forms and gathering required documentation.
Respond to inquiries and resolve concerns related to eligibility and program participation.
Educate applicants about available resources and services.
Apply state and federal regulations when making eligibility determinations.
Identify potential discrepancies or inconsistencies in applications and escalate cases when needed.
Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
Prepare reports and summaries for internal review and audits as needed.
Obtain client information, coordinate services with providers, and prepare information and recommendations.
Escort clients to and from the lobby multiple times a day.