Program Director (Supported Independent Resident)

Vinfen • Haverhill, MA

13d

About The Position

The ACCS Supported Independent Environment (SIE) Program Director oversees a residential program serving 12–20 people in individual apartments. The position promotes residents’ integration into the community, self-sufficiency, housing stability, and successful transitions to and from residential settings. The director manages staffing, licensing, quality improvement, operational systems, budgets, documentation, and implementation of non-clinical Treatment Plan interventions under the direction of the Team LPHA Clinician. The role also supervises and develops residential staff, collaborates with team members and outside providers, supports residents’ access to healthcare, employment, and education, and provides on-call coverage as assigned.

The position requires a bachelor’s degree in human services or a related field, though experience may sometimes substitute for academic training. At least one year of progressively responsible human-services experience and experience working with people with psychiatric disabilities and/or co-occurring disorders are required. A valid driver’s license, an operational insured vehicle, and willingness to transport residents are also required. CPR and First Aid must be obtained within two weeks of hire, and MAP training within 150 days. The stated pay is $68,347 per year.

Requirements

• Bachelor’s degree in human services or a related field; in some cases, experience may substitute for academic training.
• At least one year of experience in progressively responsible human-services functions.
• Experience working with people with psychiatric disabilities and/or co-occurring disorders.
• Access to an operational, insured vehicle and willingness to use it to transport residents.
• Valid driver’s license presented at employment; at least 21 years of age; at least six months holding a valid U.S. driver’s license; ability to pass a driver screening background check.
• If using a personal vehicle, maintain adequate insurance and a safe driving record subject to annual checks.
• Obtain CPR certification within the first two weeks of hire, First Aid within two weeks of hire, and MAP within 150 days of hire.
• Knowledge of program management, operational and administrative systems, resident engagement strategies, housing assessment, documentation standards, and data-informed decision-making.
• Ability to build supportive, trusting relationships with residents and families; collaborate with team members; make independent decisions; and work professionally and confidentially.
• Knowledge of residents’ human, legal, and civil rights; sensitivity to cultural, religious, ethnic, disability, and gender issues; and understanding of the effects of prejudice, discrimination, oppression, and poverty.
• Knowledge of recovery-oriented, person-centered, strengths-based, trauma-informed, and culturally competent approaches.
• Ability to adhere to Motivational Interviewing, Harm Reduction, SBIRT, Housing First, Stages of Change, and Cognitive Behavioral Intervention approaches.
• Ability to follow and provide effective Treatment Plan interventions and train residential staff to implement non-clinical aspects of treatment plans.
• Knowledge of personal computer applications and equipment.

Nice To Haves

• Certified Psychiatric Rehabilitation Practitioner credential preferred.
• Management experience preferred.
• Bilingual/bicultural applicants and applicants with lived experience of psychiatric conditions are encouraged to apply.

Responsibilities

• Oversee a residential program serving 12–20 people in individual apartments and manage staffing accordingly.
• Ensure residents’ needs are met and each apartment meets licensing standards, with housing documentation kept current.
• Promote resident engagement, housing permanency, community tenure, self-sufficiency, and successful completion of residence tenure.
• Manage residential site systems and procedures, including regulatory compliance, quality improvement, and resident intakes and discharges.
• Collaborate with the Housing Coordinator and team to support timely transitions to and from residential settings and identify next steps when residents are ready for more independent housing.
• Create a welcoming environment for residents’ family members, friends, and other important people in their lives.
• Promote teamwork between the treatment team and residential staff to provide Treatment Plan interventions inside and outside the residence.
• Under the LPHA Clinician’s direction, ensure staff complete residents’ non-clinical Treatment Plan interventions and implement team-developed Safety Plans and Crisis Prevention and Response Plans.
• Assist the LPHA Clinician in ensuring residential staff documentation is timely and meets Medicaid Rehab Option standards.
• Monitor staff use of evidence-based practices and request additional training as needed; support practices including Motivational Interviewing, Harm Reduction, Housing First, Stages of Change, WRAP, Seeking Safety, and Cognitive Behavioral interventions.
• Manage DMH licensing compliance and adherence to Medication Administration Program policies and procedures; work with visiting nurses administering medication in individual apartments.
• Manage site resources and finances, including food stamps, program fees, representative payee accounts, client funds, expenses, budgets, and billing information.
• Manage adverse events and incident reporting, and ensure corrective actions are implemented.
• Oversee residence Human Rights policies and procedures.
• Ensure the residence is maintained, repaired, and safe, and maintain positive relationships with neighbors.
• Maintain working relationships with residents’ other service providers, including Care Coordination entities.
• Hire, orient, supervise, and evaluate residential staff; provide performance feedback and corrective action when needed.
• Manage relief and overtime resources and implement staff retention, recognition, awards, and career-development initiatives.
• Ensure required residential performance measures are maintained.
• Support staff training and use of trauma-informed, recovery-oriented, person-centered, culturally competent, and strengths-based approaches and skills-training techniques.
• Document residents’ needs and services thoroughly and thoughtfully.
• Promote residents’ access to healthcare, employment, and education services.
• Participate in the regional GLE/SIE Program Director Community of Practice Workgroup for professional development, mentoring, and learning.
• Provide on-call coverage as assigned and perform other related duties.

Benefits

• Fully funded 401(a) employer-sponsored retirement plan requiring no employee contribution and an employee-funded 403(b) plan.
• Medical, dental, and vision plans for employees scheduled to work at least 30 hours per week, with an employer contribution toward medical insurance.
• Employer-paid life, accidental death and dismemberment, and long-term disability insurance.
• Employer-paid short-term disability insurance for eligible employees.
• Health and dependent-care flexible spending reimbursement accounts.
• Voluntary term life, whole life, accident, critical illness, and hospital indemnity insurance.
• Paid time off for employees scheduled to work at least 20 hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager