Program Director - Residential Recovery Services - Highland Avenue

Bay Cove Human Services•Somerville, MA

About The Position

The Program Director is responsible for the administrative and programmatic day-to-day operations of a substance use disorder treatment services program. The role supports Bay Cove Human Services’ mission by ensuring services are accessible, welcoming, effective, and efficiently operated, and by fostering an environment where individuals can pursue their recovery goals. This is an exempt position. The Program Director provides administrative supervision to designated clinical, medication, recovery, and nursing staff depending on the program setting, and carries out duties expected of clinical and direct care staff when staffing levels require, within the limits of their skills, experience, and licensure. The position also provides crisis assessment, prevention, and intervention during scheduled hours and during rotating on-call coverage. The role may include designation as the program’s Access/CLAS Coordinator, HIV/AIDS/HEP C Coordinator, Tobacco Education Coordinator, and/or Human Rights Coordinator. These assignments involve supporting equitable access, overseeing relevant education and standards of care, attending associated meetings and trainings, and supporting resident rights and grievance processes. The position requires a bachelor’s degree, at least two years of experience managing a multidisciplinary program or service, and strong communication, interpersonal, and organizational skills. A master’s degree and five years of experience working with people experiencing co-occurring behavioral health and substance use disorders are preferred. The role requires commitment to inclusivity, respect for individual dignity, collaboration, and a flexible, responsible work style. The annual pay rate is $80,000.

Requirements

Bachelor’s degree required.
At least two years of experience managing a multidisciplinary program or service, including hiring, supervision, fiscal management, quality assurance, and compliance.
Demonstrated professional communication, interpersonal, and organizational skills.
Intermediate proficiency with word processing and computer functions using Windows, Word, Google Email, and Google Apps.
Demonstrated commitment to seeking out, acknowledging, and respecting diverse stakeholder voices and advancing inclusivity.
Ability to enter and navigate varied physical environments, including multi-story buildings without an elevator.
Ability to use a computer, tablet, and mobile phone for data entry, communication, and record-keeping.
Ability to remain stationary for extended periods while completing documentation and administrative tasks.
Ability to move frequently throughout the program for wellness and safety checks, environmental checks, and moving supplies.
Ability to communicate clearly and exchange accurate information in person, by phone, and in writing.
Ability to occasionally lift or carry program materials, supplies, or small equipment weighing up to 20 pounds.
Ability to provide CPR and administer naloxone for overdose rescue if needed.
Must be authorized to work in the United States; the employer does not offer visa sponsorship.

Nice To Haves

Master’s degree in social work, counseling, psychology, or another human service field.
Five years of experience working with people experiencing co-occurring behavioral health and substance use disorders.
Experience working in programs with DPH licensing requirements, accreditation standards, or other related requirements.
Individuals with lived expertise are encouraged to apply.

Responsibilities

Oversee the program’s day-to-day administrative and programmatic operations.
Work collaboratively with team members to provide safe, respectful, compassionate services grounded in evidence-based practices and trauma-informed care.
Recruit, interview, hire, orient, train, assign work to, supervise, discipline, and evaluate supervisees in accordance with agency policy.
Schedule shift and on-call coverage to meet staffing ratios; manage schedules and PTO requests; and approve timesheets.
Collaborate in developing and administering the program budget, oversee purchasing and invoice verification, prepare check requests and credit card statements, monitor service utilization, and implement corrective action when revenue and expenses do not align with agency objectives.
Ensure compliance with DPH regulations, BSAS Standards of Care, payor performance specifications, accreditation standards, and agency policies and procedures, including submitting required BSAS notifications and storing them in the shared drive.
Complete scheduled quality-assurance activities, upload evidence monthly, and lead quality-improvement activities, including identifying and implementing improvement plans.
Monitor staff training, wellness and safety checks, camera audits, medication self-audits, incident and medication-event reporting, and grievance procedures; maintain documentation and upload it monthly for Operations team review.
Collaborate with agency, service-area, and program leadership to develop, review, and adjust program policies and procedures.
Develop value-adding relationships with stakeholders and community partners and address their concerns, complaints, and grievances, with supervisor support as needed.
Perform clinical and direct-care duties when staffing levels require, within the limits of qualifications, skills, experience, and licensure.
Provide crisis assessment, prevention, and intervention during scheduled hours and rotating on-call coverage.
If assigned, serve as Access/CLAS Coordinator, supporting equitable access evaluation and improvement planning and attending CLAS training.
If assigned, serve as HIV/AIDS/HEP C Coordinator, overseeing resident and staff education, risk assessment, access to counseling and testing, and standards of care, and attending relevant meetings and trainings.
If assigned, serve as Tobacco Education Coordinator, overseeing implementation of BSAS tobacco assessment, education, and treatment guidelines and attending related meetings and trainings.
If assigned, serve as Human Rights Coordinator, training staff and residents on resident rights and grievance processes and serving as liaison to the agency’s human rights department.
Perform other job-related duties as assigned.