Program Director - Residential Recovery Services - Highland Avenue

Bay Cove Human Services, Inc.•Somerville, MA

About The Position

The Program Director is responsible for the administrative and programmatic day-to-day operations of a substance use disorder treatment program within Bay Cove Human Services’ Residential Recovery Services department. The role supports the agency’s mission by ensuring services are accessible, inviting, effective, and efficiently operated, and by fostering an environment where individuals can pursue their recovery goals. This is an exempt position. The Program Director works collaboratively with staff to deliver safe, respectful, compassionate services grounded in evidence-based practices and trauma-informed care. The position oversees staffing, scheduling, program finances, regulatory and accreditation compliance, quality assurance, policies and procedures, and relationships with stakeholders and community partners. It also provides crisis assessment and intervention during scheduled hours and scheduled rotating on-call coverage, and may perform clinical or direct-care duties when staffing requires, within the limits of the employee’s qualifications. For BSAS-licensed programs, designated staff may serve as coordinators for Access/CLAS, HIV/AIDS/HEP C, Tobacco Education, or Human Rights. These responsibilities include supporting equitable access, providing education and training, overseeing relevant standards of care and program implementation, and serving as a liaison to agency departments or external groups as applicable. Bay Cove Human Services is an Equal Opportunity Employer. The agency does not offer visa sponsorship and requires candidates to be authorized to work in the United States.

Requirements

Bachelor’s degree required; a master’s degree in social work, counseling, psychology, or another human-service field is preferred.
At least two years of experience managing a multidisciplinary program or service, including hiring, supervision, fiscal management, quality assurance, and compliance responsibilities.
Demonstrated professional communication, interpersonal, and organizational skills.
Intermediate proficiency with Windows, Word, word processing, Google Email, and Google Apps.
Demonstrated commitment to seeking out, acknowledging, and respecting diverse stakeholder voices and advancing inclusivity throughout the role and agency.
Ability to navigate varied physical environments, including multi-story buildings without an elevator.
Ability to use a computer, tablet, and mobile phone for data entry, communication, and record-keeping.
Ability to remain stationary for extended periods while completing documentation and administrative tasks.
Ability to move frequently throughout the program to conduct wellness and safety checks, inspect the physical environment, and move supplies.
Ability to communicate clearly and frequently in person, by phone, and in writing.
Ability to occasionally lift or carry program materials, supplies, or small equipment weighing up to 20 pounds.
Ability to provide CPR and administer naloxone for overdose rescue if needed.

Nice To Haves

Five years of experience working with people experiencing co-occurring behavioral health and substance use disorders.
Experience working in programs with DPH licensing requirements, accreditation standards, or other related requirements.
Master’s degree in social work, counseling, psychology, or another human-service field.
Individuals with lived expertise are encouraged to apply.

Responsibilities

Work collaboratively with team members to provide safe, respectful, compassionate services grounded in evidence-based practices and trauma-informed care.
Recruit, interview, hire, orient, train, assign work to, supervise, and evaluate staff, and administer progressive discipline in accordance with agency policy.
Schedule shift and on-call coverage to meet required staffing ratios, and manage schedules, paid time-off requests, and timesheet approvals according to agency policy.
Collaborate on development and administration of the program budget and oversee purchasing, invoice verification, check requests, credit card statements, service utilization, and corrective action when revenue and expenses do not align with agency objectives.
Ensure compliance with DPH regulations, BSAS Standards of Care, payor performance specifications, accreditation standards, and Bay Cove policies and procedures; submit required BSAS notifications and store them in the shared drive.
Complete scheduled quality-assurance activities, upload evidence monthly, and lead quality-improvement activities, including identifying and implementing improvement plans.
Monitor staff training, wellness and safety checks, camera audits, medication self-audits, incident and medication-event reporting, and grievance procedures; maintain required documentation and upload it monthly for Operations team review.
Collaborate with agency, service-area, and program leadership to develop, review, and adjust program policies and procedures.
Build value-adding relationships with stakeholders, including community partners, and address their concerns, complaints, and grievances, seeking supervisor support as needed.
Perform clinical and direct-care duties when staffing levels require, within the limits of the employee’s skills, experience, and licensure.
Provide crisis assessment, prevention, and intervention during scheduled hours and scheduled rotating on-call coverage.
Perform other job-related duties as assigned.
If assigned as Access/CLAS Coordinator, support evaluation, improvement planning, and implementation of equitable access efforts under 105 CMR 164.040(A)(11), and attend CLAS training.
If assigned as HIV/AIDS/HEP C Coordinator, oversee resident and staff education, risk assessment, access to counseling and testing, and standards of care; attend PACNET meetings and relevant Bureau of Infectious Disease meetings, conferences, and trainings.
If assigned as Tobacco Education Coordinator, oversee implementation of BSAS guidelines for tobacco assessment, education, and treatment, and attend TEC meetings and trainings.
If assigned as Human Rights Coordinator, train staff and residents on resident rights and grievance processes and serve as liaison to the agency’s human rights department.