Residential Program Director

Vinfen • Boston, MA

3d

About The Position

The Residential Program Director oversees the clinical, financial, and administrative operations of assigned programs, ensuring compliance with funding-source standards and regulations and that programs deliver quality services and public value. The Director leads program staff, supports intake and assessment, guides treatment and support planning, manages records and documentation, and serves as a resource for people served, their families, staff, and community partners. The role also oversees budgets, fees, service data, quality improvement, safety, and medication-related procedures, and provides on-call backup and onsite support when needed.

Vinfen is a nonprofit health and human services organization established in 1977. It provides community-based services to people with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Vinfen has 3,500 employees and operates at more than 550 sites in Massachusetts and Connecticut.

The position requires driving using a Vinfen van or personal vehicle. Employees using a personal vehicle must maintain adequate insurance and a safe driving record. The role is physically active and involves assisting clients with daily living tasks, lifting at least 25 pounds, and operating a computer and office equipment. Required certifications and training include CPR and First Aid within two weeks of hire, MAP within 150 days, and Safety Care within 90 days; additional training may be assigned.

Requirements

• At least three years of experience in progressively responsible human services functions, including two years in a supervisory capacity.
• High school diploma or equivalent; in some cases, experience may substitute for academic training.
• Valid driver's license presented at employment; at least 21 years of age; a valid U.S. driver's license held for at least six months; and ability to pass a driver's screening background check.
• If using a personal vehicle, maintain adequate insurance and a safe driving record, subject to annual checks.
• CPR certification within two weeks of hire.
• First Aid certification within two weeks of hire.
• MAP certification within 150 days of hire.
• Safety Care certification within 90 days of hire.
• Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb, and maneuver through narrow spaces or hallways.
• Ability to lift at least 25 pounds using proper lifting techniques or a two-person lift.
• Ability to operate a computer and office equipment such as a calculator, copier, and printer.
• Ability to sit, reach, climb stairs, and move around the facility; remain stationary 50% of the time as needed; and bend, reach, file, sit, stand, and move around the facility.
• Ability to assist clients with tasks of daily living.
• Ability to speak, hear, and communicate with clients, staff, and external representatives.
• Required vision abilities include close, distance, color, peripheral vision, depth perception, and ability to adjust focus.
• Knowledge of human services relevant to the assignment and of operations management procedures and practices.
• Sensitivity to cultural, religious, racial, disability, and gender issues.
• Knowledge and use of advocacy techniques; communication and learning styles; organizational, strategic, participatory, and collaborative skills; and human, legal, civil-rights, community, and other resources.
• Knowledge of available equipment, therapies, and service providers; empowerment and self-advocacy techniques; formal and informal assessment practices; participatory planning; crisis intervention; decision-making processes; and documentation requirements.
• Ability to provide leadership and team management, balance competing priorities, make independent judgments and decisions, and work professionally and confidentially.
• Knowledge of personal computer applications and equipment and financial management practices in human service organizations.

Responsibilities

• Direct and manage program staff activities, including hiring and allocating staff to meet operational and financial goals.
• Manage staff performance through direction, training, coaching, recognition, performance reviews, career-development guidance, and corrective action when needed.
• Ensure timely and professional intake of prospective persons served; arrange and conduct intake procedures and initial assessments of program suitability.
• Guide program staff in treatment and support plans and interventions, including rehabilitative strategies; assist managers with comprehensive assessments and participate in treatment-planning meetings.
• Conduct outreach and foster environments that support the relationships of persons served with family, friends, and others.
• Resolve problems for staff and persons served, and foster teamwork and leadership.
• Provide staff with updated policies and directives.
• Ensure the quality and timely completion of clinical records, service and support plans, and other documentation for persons served.
• Ensure compliance with internal quality standards, external licensing, certification and accreditation requirements, regulations, and program policies and procedures.
• Assist in developing program budgets and manage adherence to them.
• Ensure collection of program fees and service-delivery data.
• Represent Vinfen in professional, trade, regulatory, and funding-source organizations and participate in requested committees, meetings, and activities.
• Serve as a resource for program staff, families and friends of persons served, neighbors, public officials, and other providers.
• Manage adverse events, including medication occurrences, physical restraints, and other critical incidents; ensure plans and corrective actions are implemented and reported.
• Respond to internal and external data collection and reporting requests.
• Ensure program quality, achievement of goals and objectives, and quality improvement.
• Provide on-call backup, onsite support, and intervention when necessary.
• Store, administer, document, and dispose of medication in accordance with MAP requirements, funding-source regulations, and company policy; ensure compliance with Vinfen MAP protocols.
• Maintain and enhance staff knowledge of human services issues, trends, and techniques.
• Ensure the maintenance and safety of physical sites.
• Perform other related duties as required.

Benefits

• Fully funded 401(a) employer-sponsored retirement plan requiring no employee contribution, plus an employee-funded 403(b) plan.
• Medical, dental, and vision plans for employees scheduled to work 30 or more hours per week, with an employer contribution toward medical insurance.
• Employer-paid life, accidental death and dismemberment, and long-term disability insurance.
• Employer-paid short-term disability insurance for employees who qualify.
• Flexible spending reimbursement accounts for health and dependent care.
• Voluntary term life, whole life, accident, critical illness, and hospital indemnity insurance.
• Paid time off for employees scheduled to work 20 or more hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED