Residential Program Director
About The Position
Nexus Family Healing is hiring a Residential Program Director for its youth residential program in Austin, Minnesota. Nexus Family Healing is a national nonprofit network of mental health agencies that provides outpatient and community mental health services, foster care, adoption, and residential treatment. The Residential Program Director leads, oversees, and manages operations for a residential treatment program serving youth and teens. The role is responsible for maintaining a safe, therapeutic, trauma-informed environment and ensuring compliance with licensing, regulatory, and organizational standards. The Director oversees daily operations, staff development, risk management, quality improvement, and program effectiveness. In collaboration with clinical, operational, and support teams, the Director promotes continuous improvement and high-quality services.
Requirements
- Bachelor's degree in a related field, or high school diploma or GED and at least 5 years of related experience.
- At least 5 years of related experience in a youth/teen residential program or similar setting.
- At least 2 years of supervisory experience.
- Must be 21 years of age or older.
- Valid driver's license; must meet state regulating agency and Nexus Home Office driving requirements.
- Ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges.
- Successfully participate in and complete Handle with Care training.
- Successfully pass a DHS criminal background check.
- Openness to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values.
Nice To Haves
- Bachelor's or Master's degree in a related field is strongly preferred.
Responsibilities
- Lead day-to-day residential program operations.
- Enhance programming to improve safety, quality, and treatment outcomes.
- Support policy development, program planning, and continuous improvement.
- Identify program risks and implement corrective action plans.
- Partner with leadership on quality assurance and strategic initiatives.
- Provide leadership and support to Program Supervisors and direct care staff.
- Hire, supervise, and develop Program Supervisors, Overnight Supervisors, and Youth Care Professionals.
- Coach, mentor, and provide performance feedback to staff.
- Ensure completion of required training and professional development.
- Address performance concerns and promote accountability.
- Foster a positive, therapeutic, and team-oriented culture.
- Oversee daily residential programming and client activities.
- Review and approve client schedules and program modifications.
- Ensure programming supports treatment goals and positive youth outcomes.
- Monitor implementation of trauma-informed interventions and behavior plans.
- Support crisis intervention and incident response when needed.
- Ensure adherence to safety, guidance, and behavior management plans.
- Ensure compliance with licensing, regulatory, and organizational requirements.
- Monitor staffing ratios and program safety practices.
- Oversee incident reporting, audits, and corrective actions.
- Implement risk reduction and quality improvement strategies.
- Maintain a safe, therapeutic residential environment.
- Review and approve program documentation.
- Ensure records are accurate, complete, and submitted on time.
- Monitor adherence to program and organizational standards.
- Support administrative processes and operational efficiency.
- Partner with maintenance and housekeeping to maintain the facility.
- Ensure equipment, supplies, and therapeutic resources are available and functional.
- Support a safe, welcoming, and therapeutic environment.
- Participate in youth admission assessments and evaluations.
- Support effective therapeutic programming and ensure services and interventions align with treatment goals.
- Collaborate with clinical and program teams to support positive outcomes.
Benefits
- Five weeks of paid time off (PTO) in the first year of employment.
- Eight additional paid holidays.
- Competitive annual base salary.
- Multiple health insurance coverage options.
- Vision and dental insurance.
- No-cost life insurance.
- Short- and long-term disability insurance.
- 401(k) match.
- Talkspace therapy benefit for the whole family.
- Hinge Health benefit for the whole family.
- Carrot Fertility benefit.
- Tuition assistance and training opportunities.
- Advancement pathways and internal promotion.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
