Residential Program Director

Nexus Family Healing • Austin, MN

1d • Onsite

About The Position

Nexus Family Healing is seeking a Residential Program Director for its youth residential program in Austin, Minnesota. Nexus Family Healing is a national nonprofit network of mental health agencies that provides outpatient and community mental health services, foster care, adoption, and residential treatment.

The Residential Program Director provides leadership, oversight, and operational management for a residential treatment program serving youth and teens. The director ensures a safe, therapeutic, and trauma-informed environment while maintaining compliance with licensing, regulatory, and organizational standards. Responsibilities include overseeing daily operations, staff development, risk management, quality improvement, and program effectiveness. The director collaborates with clinical, operational, and support teams to improve services and promote positive client outcomes.

The position is full-time, with evenings and weekends as needed, and is located at 1111 28th St NE, Austin, MN 55912. The starting salary is $90,000–$100,000 annually.

Requirements

• A bachelor's degree in a related field, or a high school diploma or GED and at least five years of related experience.
• At least five years of related experience in a youth/teen residential program or similar setting.
• At least two years of supervisory experience.
• Must be at least 21 years old.
• Valid driver's license and ability to meet state regulating agency and Nexus Home Office driving requirements.
• Ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges.
• Successfully participate in and complete Handle with Care training.
• Successfully pass a DHS criminal background check.
• Openness to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values.

Nice To Haves

• Bachelor's or master's degree in a related field is strongly preferred.

Responsibilities

• Lead day-to-day residential program operations and enhance programming to improve safety, quality, and treatment outcomes.
• Support policy development, program planning, continuous improvement, quality assurance, and strategic initiatives.
• Identify program risks and implement corrective action plans.
• Provide leadership and support to Program Supervisors and direct care staff.
• Hire, supervise, coach, mentor, and develop Program Supervisors, Overnight Supervisors, and Youth Care Professionals.
• Provide performance feedback, address performance concerns, promote accountability, and foster a positive, therapeutic, team-oriented culture.
• Ensure staff complete required training and professional development.
• Oversee daily residential programming and client activities, and review and approve client schedules and program modifications.
• Ensure programming supports treatment goals and positive youth outcomes, including monitoring trauma-informed interventions and behavior plans.
• Support crisis intervention and incident response when needed and ensure adherence to safety, guidance, and behavior management plans.
• Ensure compliance with licensing, regulatory, and organizational requirements; monitor staffing ratios and safety practices.
• Oversee incident reporting, audits, and corrective actions, and implement risk-reduction and quality-improvement strategies.
• Maintain a safe, therapeutic residential environment.
• Review and approve program documentation, ensuring records are accurate, complete, timely, and compliant with standards.
• Support administrative processes and operational efficiency.
• Partner with maintenance and housekeeping to maintain the facility and ensure equipment, supplies, and therapeutic resources are available and functional.
• Support a safe, welcoming, and therapeutic facility environment.
• Participate in youth admission assessments and evaluations.
• Support effective therapeutic programming and ensure services and interventions align with treatment goals.
• Collaborate with clinical and program teams to support positive outcomes.

Benefits

• Five weeks of paid time off in the first year of employment.
• Eight additional paid holidays.
• Competitive annual base salary.
• Multiple health insurance coverage options.
• Vision and dental insurance.
• No-cost life insurance.
• Short- and long-term disability insurance.
• 401(k) match.
• Talkspace therapy benefit for the whole family.
• Hinge Health benefit for the whole family.
• Carrot Fertility benefit.
• Tuition assistance and training opportunities.
• Advancement pathways and internal promotion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager