Program Director - Residential Single Site

Vinfen • Manchester, CT

2d

About The Position

The Program Director oversees the clinical, financial, and administrative operations of specified residential programs, ensuring compliance with funding-source requirements and applicable standards and regulations. The role is accountable for program quality and value to the public, staff leadership and performance, service planning, documentation, budget adherence, and the safety and maintenance of program sites.

The Program Director manages program staff and supports the intake, assessment, treatment, and ongoing services of people served. The position coordinates with staff, families, community partners, and other stakeholders; responds to problems and adverse events; and ensures timely completion of clinical and operational records and reports. It also provides on-call backup and on-site support when necessary.

This position requires at least three years of progressively responsible experience in human services, including two years in a supervisory capacity. A high school diploma or equivalent is required. A master’s degree in Human Services, Psychology, or a related field is preferred; in some cases, experience may substitute for academic training. Driving is required, and the role has substantial physical demands, including assisting clients with activities of daily living and lifting at least 25 pounds. CPR and First Aid are required within two weeks of hire; Safety Care is required within 60 days of hire. MAC follows Connecticut guidelines.

Requirements

• At least three years of experience in progressively responsible human-services functions, including two years in a supervisory capacity.
• High school diploma or equivalent.
• Valid driver’s license presented at employment; must be at least 21 years old, have held a valid U.S. driver’s license for at least six months, and pass a driver-screening background check.
• If using a personal vehicle, maintain adequate insurance and a safe driving record subject to annual checks.
• CPR certification within two weeks of hire.
• First Aid certification within two weeks of hire.
• MAC follows Connecticut guidelines.
• Ability to complete Safety Care training within 60 days of hire and other training as assigned.
• Knowledge of human services relevant to the assignment, operations management, advocacy, communication and learning styles, organizational and collaborative practices, resources, assessment, participatory planning, crisis intervention, decision-making, financial management in human-service organizations, and documentation requirements.
• Sensitivity to cultural, religious, racial, disability, and gender issues.
• Ability to provide leadership and team management, balance competing priorities, make independent judgments and decisions, and work professionally and confidentially.
• Knowledge of personal-computer applications and equipment.
• Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb, sit, reach, file, climb stairs, and maneuver through narrow spaces or hallways; remain stationary for 50% of the time as needed; and assist clients with tasks of daily living.
• Ability to lift at least 25 pounds using proper lifting techniques or a two-person lift.
• Ability to operate a computer and office equipment such as a calculator, copier, and printer.
• Ability to speak, hear, and communicate with clients, staff, and external representatives.
• Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• Master’s degree in Human Services, Psychology, or a related field; in some cases, experience may be substituted for academic training.

Responsibilities

• Direct and manage program staff activities, hire staff, and allocate staff appropriately to support operational and financial goals.
• Manage staff performance through direction, training, coaching, recognition, performance reviews, career-development guidance, counseling, and corrective action as needed.
• Ensure prospective persons served are received and assessed in a timely, professional manner; arrange and perform intake procedures and assess program appropriateness.
• Supervise and direct staff on treatment and support plans and interventions, including rehabilitative strategies and techniques; assist Managers with comprehensive assessments and participate in planning meetings.
• Conduct outreach and foster environments that support the relationships of persons served with family, friends, and others.
• Resolve problems for staff and persons served and foster teamwork and leadership within work groups.
• Provide staff with new and updated policies and directives.
• Ensure timely, high-quality completion of clinical records, recordkeeping, and service, support, and action plans and documents.
• Ensure compliance with internal quality standards, external licensing, certification and accreditation requirements, and program policies and procedures.
• Assist with developing program budgets and manage adherence to them.
• Ensure collection of program fees and service-delivery data.
• Represent Vinfen in professional, trade, regulatory, and funding-source organizations and participate in requested committees, meetings, and activities.
• Serve as a resource to program staff, families and friends of persons served, neighbors, public officials, and other providers.
• Manage adverse events, including medication occurrences, physical restraints, and other critical incidents; ensure corrective actions and plans are implemented and reported.
• Respond to internal and external data-collection and reporting requests.
• Ensure program quality and progress toward goals and objectives, and manage quality improvements.
• Provide on-call backup and on-site support and intervention when necessary.
• Store, administer, document, and dispose of medication in accordance with MAC requirements, funding-source regulations, and company policy.
• Maintain and enhance staff knowledge of human-services issues, trends, and techniques.
• Ensure the maintenance and safety of physical sites.
• Perform other related duties as required.

Benefits

• Fully funded 401(a) employer-sponsored retirement plan requiring no employee contribution, plus an employee-funded 403(b) plan.
• Medical, dental, and vision plans for employees scheduled to work 30 hours per week or more, with an employer contribution toward medical insurance.
• Employer-paid life, accidental death and dismemberment, and long-term disability insurance.
• Employer-paid short-term disability insurance for employees who qualify.
• Flexible Spending Reimbursement Accounts for health and dependent care.
• Voluntary term life, whole life, accident, critical illness, and hospital indemnity insurance.
• Paid time off for employees scheduled to work 20 hours or more per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED