Program Director for Bailey’s Community Shelter

Facets • Falls Church, VA

4d • Onsite

About The Position

FACETS is seeking a mission-driven Program Director to lead operations at Bailey’s Community Shelter, a 52-bed shelter program in Fairfax County Region 2 serving adult-only households experiencing homelessness. The Program Director oversees daily operations, staff supervision, client services, and overall program quality. The role ensures services are delivered with dignity, safety, compassion, and excellence, consistent with FACETS and Fairfax County Office to Prevent and End Homelessness (OPEH) standards, contractual requirements, and trauma-informed care principles.

The position is based in person in Falls Church, Virginia, and reports to the Senior Director of Programs. The Program Director leads shelter staff and operations, supports clients in achieving housing goals, maintains accurate program records and reporting, and manages program expenditures and financial projections. The role also supports a safe, clean, welcoming shelter environment and fosters a positive workplace focused on employee retention and professional growth.

FACETS is a nonprofit organization that helps parents, children, and individuals affected by poverty in Fairfax County through wraparound services and community partnerships, with the goal of helping people achieve safe and stable housing. The organization is committed to respect, belonging, collaboration, and equal opportunity.

Requirements

• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field.
• At least 5 years of progressively responsible human services experience.
• Experience in shelter operations, case management, crisis intervention, and HMIS.
• Ability to use HMIS and ensure excellent data quality.
• Familiarity with OPEH Standard Operating Guidance, program regulations, and reporting requirements.
• Knowledge of best practices in homeless services and challenges faced by individuals experiencing homelessness.
• Familiarity with the chronically and medically vulnerable homeless population identified in the Change Assessment.
• Knowledge of and belief in Housing First and Rapid Re-Housing philosophies and strategies.
• Knowledge of current social services, homelessness, housing issues, and approaches to addressing them.
• Strong leadership, decision-making, and organizational skills.
• Ability to manage a highly visible, fast-paced environment with frequent interruptions while maintaining professionalism and confidentiality.
• Clear and concise oral and written communication skills.
• Ability to lift items weighing 10–20 pounds; physical requirements also specify the ability to lift 15 pounds at times.
• Valid driver’s license, reliable transportation, good driving record, and personal car insurance.
• Ability to drive a 15-passenger van.
• Must pass criminal background and Child Protective Services background checks.
• Prolonged periods of sitting at a desk and working on a computer.

Nice To Haves

• MSW plus 3 years of program management or supervisory experience is highly preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Oversee daily staff management and shelter operations, ensure adherence to organizational policies and procedures, and maintain accurate and timely reporting.
• Ensure clients receive timely, professional support to achieve their housing goals and maintain a clean, safe, and welcoming environment throughout their shelter stay.
• Cultivate a positive work environment in a high-stress setting, focusing on employee retention and professional growth.
• Lead recruitment and retention efforts to build and sustain a skilled, committed program team.
• With guidance from the Senior Program Director, develop, monitor, and implement policies and procedures related to best practices, on-call protocols, and program development.
• Use automated systems, including HMIS, and hard-copy records to maintain, update, and report case data, goal progress or attainment, and outcomes accurately and promptly.
• Ensure staff understand and consistently apply funding eligibility criteria for emergency shelter and homeless prevention/diversion services.
• Ensure timely shelter bed turnover and prompt resolution of maintenance requests to support efficient operations and a safe, clean environment.
• Manage the program budget, expenditures, financial projections, and regular reporting to ensure fiscal responsibility and compliance with funding and program requirements.
• Attend occasional meetings at other FACETS office locations in Fairfax County, including three annual organization-wide fundraising events.

Benefits

• Paid medical, dental, and vision insurance for full-time employees, with competitive family rates and medical plan options.
• Paid basic life insurance, with the option to buy additional coverage.
• 403(b) retirement plan options with generous matching.
• Paid annual vacation and sick leave, paid holidays, and floating holidays for full-time employees.
• Healthcare and dependent-care Flexible Spending Accounts (FSAs).
• Long-term and short-term disability coverage, 100% employer paid.
• Free Employee Assistance Program (EAP).
• Reimbursement of work-related expenses, including portions of mileage and mobile data expenses.
• Ongoing professional development and training, with reimbursement for portions of tuition, training, or (re)certification related to the current position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager