Shelter Director

City of New York • New York City, NY

2d

About The Position

The New York City Department of Homeless Services (DHS) is seeking an Administrative Director of Social Services M-II to serve as Shelter Director in the Division of Shelter Intake. DHS works with City agencies and nonprofit organizations to prevent and address homelessness, provide temporary shelter, and connect people to stable housing. The Division of Shelter Intake oversees day-to-day operations at intake and assessment sites serving single adults, adult families, and families with children, including directly operated sites and contracted providers. It ensures access to shelter around the clock, every day of the year, in accordance with eligibility criteria.

The Shelter Director oversees the facility’s operations, client and staff safety, compliance, capacity, social services, community relationships, and administrative functions. The stated schedule is 8:00 a.m. to 4:00 p.m., Monday through Friday, based on 24/7 coverage.

Applicants must be permanent in the Administrative Director of Social Services civil service title, permanent in a comparable title eligible for a 6.1.9 title change, or reachable with a score of 100 on the open-competitive Administrative Director of Social Services exam (#1121).

Requirements

• Applicants must be permanent in the Administrative Director of Social Services civil service title, permanent in a comparable title eligible for a 6.1.9 title change, or reachable with a score of 100 on the open-competitive Administrative Director of Social Services exam (#1121).
• A baccalaureate degree from an accredited college or university and four years of progressively responsible experience in a large governmental agency, business firm, civic or community organization operating in social services, including one year at the administrative or managerial level; or equivalent education and/or experience.
• All candidates must have a baccalaureate degree from an accredited college and one year of administrative- or management-level experience.
• Graduate education or a license may substitute for up to three years of social services experience, but cannot substitute for the required year of administrative- or managerial-level experience.
• A master’s degree in one or more of the listed fields may substitute for two years of experience.
• Graduate education beyond the baccalaureate degree in the listed fields may substitute at 30 semester credits per year of experience, up to three years.
• A valid New York State LCSW or LMSW registration may substitute for three years of experience.

Responsibilities

• Ensure the health, safety, and welfare of DHS clients and staff on site.
• Monitor the physical plant and maintain an acceptable level of cleanliness while ensuring compliance with applicable legal mandates, agency standards, and regulatory requirements, including NYC Building Department codes, NYC Fire Department regulations, NYS OTDA shelter rules, NYS PESH regulations, and the Callahan Consent Decree.
• Manage program capacity and oversee timely bed assignments for new and returning clients; coordinate transportation with Vacancy Control and report shelter census and bed availability.
• Supervise social services and provide direction and support to achieve program goals, meet clients’ social service needs, and develop, monitor, and execute independent living plans.
• Participate in weekly case conferences with social services staff to address and resolve deficiencies.
• Manage relationships with community groups and the local Community Board to address community concerns and promote good relations.
• Manage facility administrative functions and ensure staff compliance with City and Agency policies on time and leave, absence control, and overtime allocations and control plans.
• Foster compliance with the Agency Code of Conduct and enforce applicable city, state, and federal directives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager