Program Coordinator for DDA

AdvanceCare Health Services•Mount Juliet, TN

3d•Hybrid

About The Position

AdvanceCare Health Services, LLC is seeking a compassionate, dedicated Program Assistant to train for a Program Manager position in its DDA Department. The role supports the well-being and independence of people served by overseeing care and ensuring compliance with state and agency requirements. It is hybrid, combining home-office work with travel for site visits, office work, and other responsibilities in the assigned Middle Tennessee area. Applicants must live within one hour of the Hermitage, Tennessee office. The position uses a company-issued laptop and company-provided systems. The employee must have high-speed internet and a quiet, professional workspace; a monitor of at least 27 inches, keyboard, and mouse are needed, with equipment loans available for employees who pick up their equipment at the office. Regular communication with leadership and team members and timely responsiveness during business hours are expected. The employee should be flexible, comfortable with software and technology, organized, self-motivated, and able to work with minimal supervision in a fast-paced environment. AdvanceCare is a growing, non-medical private-duty home-care organization providing caregiving services to seniors and support to people with intellectual disabilities so they can continue living in their homes throughout Tennessee. The job description notes that duties may be revised and additional duties may be assigned.

Requirements

High school diploma or GED equivalent.
Satisfactory criminal background check.
Strong interpersonal skills and the ability to work cooperatively and courteously with diverse groups.
Organizational skills and ability to manage multiple tasks and projects simultaneously.
Self-motivation and ability to work independently with minimal supervision.
Ability to accept constructive feedback and adjust performance accordingly.
Detail orientation and strong analytical and documentation skills.
Professionalism and a positive attitude when handling sensitive situations.
Knowledge of Google and Microsoft Office Suite (Word, Excel, PowerPoint) and/or business management software.
Flexibility to meet the demands of the role and adapt and learn in a fast-paced environment.
Ability to communicate tactfully, pleasantly, and professionally with a variety of personalities and people at all organizational levels.
Ability to document required information and implement specialized protocols and program presentations.
Ability to analyze documents, identify issues, and improve productivity.
Live within one hour of the Hermitage, Tennessee office.
Have high-speed internet and a quiet, professional workspace, and be able to stay focused and organized without direct supervision.
Be responsive during business hours and communicate regularly with leadership and team members.
Be comfortable with software and technology and willing to work and learn on the fly.
Submit a resume; applications without an attached resume will not be considered.

Nice To Haves

Caregiving experience.
Office experience.
Previous experience in healthcare or a corporate environment.

Responsibilities

Provide pre-service, in-service, and other training.
Monitor and verify required community visits, fire and storm drills, and evacuation plans.
Facilitate monthly PCSP/ISP reviews.
Cooperate with incident and reportable-event investigations.
Develop and implement corrective action plans (CAPs).
Complete weekly and monthly audits.
Complete monthly site visits.
Request documentation and enter client demographic information into PHS upon admission.
Ensure 24-hour visits are completed according to policy.
Ensure staffing and in-service plans are complete.
Enforce standard company policies and procedures and ensure staff compliance.
Develop annual schedules for the new calendar year, including evacuation drills, medical appointments, reports, and meetings, and provide completed schedules to the Program Director as requested.
Develop and maintain program books and clients’ permanent files according to policy and procedure, keeping files orderly and neat.
Update client emergency contact lists, personal records, health care plans, and program staff contact lists.
Perform other duties as assigned and needed.