DDA Program Manager

Anchor Home•Timonium, MD

2d•$50,000 - $60,000•Onsite

About The Position

The Program Manager is responsible for the effective daily operations, quality, and compliance of Anchor Home’s residential, day, and personal supports programs. The role oversees multiple program sites and directly supervises House Managers, supervisors, and program staff, maintaining high standards of care, safety, and accountability. Reporting to the Program Director, the Program Manager supports program consistency and operational efficiency while helping deliver person-centered services. The position includes staff supervision and training, program coordination, oversight of individual supports, and administrative and compliance responsibilities. It requires 24/7 on-call coverage for assigned homes and travel between program sites as needed. This is a temp-to-perm position, fully onsite in Timonium, Maryland. Business hours are 9:00 a.m. to 5:30 p.m. The stated annual salary is $50,000–$60,000.

Requirements

Minimum of 5 years of experience in residential or human services program management.
Strong understanding of DDA and COMAR regulations and compliance requirements.
Demonstrated success managing multiple program locations and staff teams.
Excellent leadership, communication, and problem-solving skills.
Valid driver’s license, reliable transportation, and ability to travel between program sites as needed.

Nice To Haves

Bachelor’s degree in Human Services, Business Administration, or a related field (preferred).

Responsibilities

Oversee daily operations across programs and ensure compliance with licensing, health, and safety standards.
Manage staffing levels, schedules, and attendance to ensure adequate coverage and adherence to PCP requirements.
Conduct scheduled and unscheduled site visits to assess program quality, documentation, and environmental conditions.
Partner with the Program Director to address deficiencies and maintain audit readiness.
Identify operational gaps and implement process improvements to improve service delivery and efficiency.
Provide 24/7 on-call coverage for assigned homes.
Train staff on daily living tasks, including cleaning, cooking from established meal plans, feeding, administering medications, and maintaining personal hygiene.
Supervise and coach House Managers to support effective leadership, communication, and team performance.
Lead regular program meetings to align staff on goals, updates, and expectations.
Promote accountability, respect, and collaboration across program teams.
Manage team performance through communication, coaching, mentoring, performance evaluations, staff meetings, and employee recognition.
Ensure services are person-centered, goal-oriented, and aligned with individual support plans.
Monitor individuals’ health and medical needs, report concerns promptly, and ensure timely medical appointments and documentation.
Collaborate with nursing and external case management teams to coordinate holistic care.
Monitor and assist with individuals’ finances, ensuring purchases are pre-approved, documented, and accounted for.
Communicate with families, guardians, and external stakeholders and manage those relationships to support satisfaction and continuity of services.
Develop and implement activity programs, including the Meaningful Day curriculum.
Review and approve program documentation, incident reports, and attendance records.
Ensure compliance with regulations, internal policies, and procedures.
Ensure timely and accurate completion of documentation, including billable records.
Participate in inspections, audits, and investigations and ensure findings are resolved timely.
Assist with budgets for staffing, supplies, and maintenance.