DSHS DDA Developmental Disabilities Case/Resource Manager
About The Position
The Developmental Disabilities Administration (DDA) is hiring experienced Resource Case Managers in Kennewick, Washington, to provide specialized case management and resource assistance to people with intellectual and developmental disabilities and their families. The role supports independence, informed choice, and quality of life through person-centered practices, service planning, crisis response, eligibility determination, and coordination with state agencies and community partners. Prior professional case management experience is required; this position is not suitable for entry-level applicants. The position follows a hybrid work model. During the first few months, employees should expect to work regularly in their local office for training, support, and connection with peers. The employee and supervisor will determine an appropriate schedule, which may include hybrid work, modified schedules, duty-station work, or telework. Training outside the local office may be required, and travel within Washington State, including travel to meet business needs, is necessary. The position is covered by a collective bargaining agreement. Openings include permanent and non-permanent roles; a non-permanent role is expected to last 12 months.
Requirements
- Prior professional case management experience; the position is not suitable for entry-level applicants.
- A bachelor’s degree in social sciences, social services, human services, behavioral sciences, or an allied field, plus two years of experience providing social services to people with intellectual or developmental disabilities; or six years of such social-services experience; or satisfactory completion of 12 months as a Case Resource Manager Trainee; or equivalent experience and education.
- Graduate training in the listed fields may substitute, year for year, for one year of experience providing social services to people with developmental disabilities.
- Basic computer skills, including email, basic software, data entry, and internet access.
- Ability to safeguard sensitive and confidential information and documents, maintain confidentiality regarding client information, and identify serious or sensitive issues that should be reported to a supervisor.
- Ability to prioritize and organize work in a fast-paced environment.
- Sensitivity to cultural diversity.
- Ability to conduct client assessments, identify urgent needs, facilitate service planning, and connect clients with community resources.
- Ability to work independently, conduct home visits, collaborate with partner agencies, and maintain thorough, timely documentation.
- Clear communication, adaptability, and ability to manage competing priorities.
- Ability to travel within Washington State; employees driving on state business must have a valid driver’s license, and employees using a privately owned vehicle for state business must carry liability insurance.
- Applicants must submit an updated resume, three professional references with current contact information, and a cover letter explaining their interest and preparation for the role. Transcripts may be requested.
- A background check, including criminal record history, may be conducted before hire.
Nice To Haves
- Working knowledge of DDA residential and county service guidelines, RCWs, WACs, and policies and procedures.
- Experience involving case management, client assessments, service planning, home visits, crisis intervention, eligibility determination, documentation, and coordination with community partners and other agencies.
Responsibilities
- Identify clients’ support needs, plan services, and authorize payment for appropriate services.
- Schedule and conduct face-to-face home visits in clients’ homes and living quarters with clients and families.
- Facilitate person-centered goal-planning discussions with clients and families and update assessments and service plans.
- Complete and revise client assessments and person-centered service plans within required timelines.
- Identify clients or families in crisis and make referrals to appropriate authorities, department or administration services, state plan services, or local community resources.
- Determine and evaluate financial and functional eligibility for requested or enrolled programs.
- Review and monitor client plans, reports, and progress.
- Obtain translation and interpretation services for clients and families when needed.
- Maintain and document complete and accurate case files, provider payment records, and written approvals or waivers for planned services.
- Collaborate with community partners, state services, and authorities.
- Represent DDA professionally and participate in community and agency meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
