DSHS DDA Intake and Eligibility Case Resource Manager

State of Washington • Multiple Locations - Eastern Washington, WA

3d • Hybrid

About The Position

The Developmental Disabilities Administration (DDA) is seeking an Intake and Eligibility Case Resource Manager to provide advanced social services and specialized case and/or resource management to people with developmental disabilities and their families. The role completes eligibility determinations for developmental services and helps consumers identify services available through DDA or community resources.

The position covers counties in Region 1: Adams, Asotin, Benton, Chelan, Douglas, Grant, Ferry, Garfield, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, and Whitman. New hires should expect to work in the office more frequently initially. A hybrid schedule may be discussed with the supervisor, with periodic in-person work continuing to be required. The standard schedule is Monday through Friday, 8 a.m. to 5 p.m.; a modified schedule may be available after successfully completing a six-month probationary period. Training outside the local office and travel within the region for in-person assessments and meetings with clients and community partners are required. The position is covered by a collective bargaining agreement.

Applicants must meet one of the following: a bachelor's degree in social sciences, social services, human services, behavioral sciences, or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities; six years of that experience; satisfactory completion of 12 months as a Case Resource Manager Trainee; or equivalent experience and education. Graduate training in the listed fields substitutes year for year for one year of the required experience.

A certified interpreter is not required but qualifies for a 5% pay increase. Application materials should include an updated resume, three professional references with current contact information, and a cover letter explaining the applicant's interest and preparation for the role. Transcripts may be requested. A background check may be conducted before hire.

Requirements

• Meet one of the specified education and experience pathways: a bachelor's degree in social sciences, social services, human services, behavioral sciences, or an allied field plus two years of relevant social-services experience; six years of relevant experience; satisfactory completion of 12 months as a Case Resource Manager Trainee; or equivalent experience and education.
• Graduate training in the listed fields may substitute year for year for one year of experience providing social services to people with developmental disabilities.
• Ability to identify needs and plan appropriate services for people with intellectual or developmental disabilities.
• Ability to identify and assess social dynamics between clients and families or other relationships.
• Ability to identify dangerous or potentially dangerous situations and notify appropriate entities.
• Ability to compose professional, clear, grammatically correct correspondence.
• Ability to organize the work environment and prioritize work assignments.
• Ability to work collaboratively and independently in the office and community.
• Ability to ask questions and probe for needed information.
• Ability to use interconnected online and computer programs for case-management tasks.
• Strong communication skills, including listening, observing, communicating, interviewing, understanding, confronting, engaging in problem-solving, and resolving conflict.
• Ability to travel as required for meetings, client visits, training, and conferences or workshops.
• Valid driver's license when driving on state business; employees using a privately owned vehicle for state business must carry liability insurance.

Nice To Haves

• Basic computer skills, including email, basic software, data entry, and internet access.
• Working knowledge of Developmental Disabilities Community Services Division residential and county service guidelines, RCWs, WACs, and policies and procedures.
• Ability to safeguard sensitive and confidential information and documents, maintain confidentiality of client information, and identify serious or sensitive issues that should be reported to a supervisor.
• Ability to prioritize and organize work in a fast-paced environment.
• Sensitivity to cultural diversity.
• Certified interpreter; this qualification is not required and provides a 5% pay increase.

Responsibilities

• Complete intake and eligibility processes for applicants within the 90-day timeline established by WAC, DDA policy, and regulations.
• Explain services to clients and families so they can submit requests for DDA services when eligibility is determined.
• Identify clients' support needs.
• Testify at administrative hearings as needed.
• Identify clients or families in crisis and make emergent referrals as needed.
• Complete eligibility reviews as required by WAC and DDA policy.
• Participate in intake and eligibility team staffing processes.
• Collaborate with other agencies and professionals to complete intake and eligibility processes and reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level