DSHS DDA Developmental Disabilities Case/Resource Manager

State of Washington•Yakima County – Yakima, WA

1d•Hybrid

About The Position

The Developmental Disabilities Administration is hiring an experienced Resource Case Manager to provide specialized case management and resource assistance to people with intellectual and developmental disabilities and their families. The role supports independence, informed choice, and quality of life through person-centered service planning, crisis response, eligibility determination, and coordination with state agencies and community partners. It requires prior professional case management experience and is not suitable for entry-level applicants. The position is based in the Yakima, Washington office and follows a hybrid work model. During the first few months, regular attendance at the local office is expected for support, training, and connection with peers. The employee and supervisor will determine an appropriate schedule, which may include hybrid work, modified schedules, duty-station work, or telework. Training outside the local office may be required, and travel within Washington State is necessary. The position is covered by a collective bargaining agreement.

Requirements

One of the following qualification pathways: a bachelor’s degree in social sciences, social services, human services, behavioral sciences, or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities; six years of experience providing those services; satisfactory completion of 12 months as a Case Resource Manager Trainee; or equivalent experience and education.
Graduate training in the listed fields may substitute, year for year, for one year of experience providing social services to people with developmental disabilities.
Basic computer skills, including email, basic software, data entry, and internet access.
Ability to safeguard sensitive and confidential information and documents, maintain client confidentiality, and identify serious or sensitive issues that should be reported to a supervisor.
Ability to prioritize and organize work in a fast-paced environment.
Sensitivity to cultural diversity.
Valid driver’s license when driving on state business; employees using a privately owned vehicle for state business must carry liability insurance.
Submit an updated resume describing relevant experience, three professional references with current contact information, and a cover letter explaining interest and relevant preparation. Transcripts may be requested.

Nice To Haves

Working knowledge of Developmental Disabilities Administration residential and county service guidelines, RCWs, WACs, and policies and procedures.
Experience with case management, client assessments, service planning, home visits, crisis intervention, eligibility determination, documentation, and coordination with community partners and other agencies.
Ability to conduct comprehensive assessments, identify urgent needs, navigate community resources, work independently, and manage competing priorities while communicating clearly and maintaining thorough, timely documentation.

Responsibilities

Identify clients’ support needs, plan services, and authorize payment for appropriate services.
Schedule and conduct face-to-face home visits with clients and families in clients’ homes and living quarters.
Facilitate person-centered goal-planning discussions with clients and families and update assessments and service plans.
Complete and revise client assessments and person-centered service plans within established timelines.
Identify clients or families in crisis and make referrals to appropriate authorities, department or administration services, state plan services, or local community resources.
Determine and evaluate financial and functional eligibility for requested or enrolled programs.
Review and monitor client plans, reports, and progress.
Obtain translation and interpretation services for clients and families when needed.
Maintain and document complete and accurate case files, provider payment records, and written approvals or waivers for planned services.
Collaborate with community partners, state services, and authorities.
Represent DDA professionally and participate in community and agency meetings.