DSHS DDA Developmental Disability Case Resource Manager

State of Washington•Multiple Locations - Western Washington, WA

4d•Hybrid

About The Position

The Developmental Disabilities Administration (DDA) is hiring experienced Resource Case Managers for Region 3 offices, with current needs in Vancouver, Tacoma, and Tumwater. Other Region 3 locations may also be considered if openings occur. This position is not suitable for entry-level applicants and requires prior professional case management experience. The role provides specialized support to individuals with developmental disabilities and their families, emphasizing independence, informed choice, person-centered practices, and quality of life. Case managers facilitate service planning, respond to crises, determine eligibility, and coordinate with state agencies and community partners to help clients navigate available resources. The position follows a hybrid work model. During the first few months, employees should expect to work regularly from their local office for training, support, and connection with colleagues. The employee and supervisor will determine an appropriate schedule, which may include hybrid work, modified schedules, duty-station work, or telework. The role requires training outside the local office and travel within Washington State, including travel to meet business needs. It is covered by a collective bargaining agreement. Applicants must meet one of the stated education and experience pathways: a relevant bachelor's degree plus two years of experience providing social services to people with intellectual or developmental disabilities; six years of such experience; satisfactory completion of 12 months as a Case Resource Manager Trainee; or equivalent experience/education. Graduate training in the listed fields may substitute year for year for experience providing social services to people with developmental disabilities.

Requirements

Professional case management experience; the position is not suitable for entry-level applicants.
Meet one of the following: a bachelor's degree in social sciences, social services, human services, behavioral sciences, or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities; six years of that experience; satisfactory completion of 12 months as a Case Resource Manager Trainee; or equivalent experience/education.
Graduate training in the listed fields may substitute year for year for experience providing social services to people with developmental disabilities.
Basic computer skills, including e-mail, basic software, data entry, and internet access.
Ability to safeguard sensitive and confidential information and documents, maintain client confidentiality, and identify serious or sensitive issues that need to be reported to a supervisor.
Ability to prioritize and organize work in a fast-paced environment.
Sensitivity to cultural diversity.
Ability to conduct client assessments, identify urgent needs, facilitate service planning, and navigate community resources.
Ability to work independently, perform home visits, collaborate with partner agencies, and maintain thorough, timely documentation.
Ability to manage competing priorities and communicate clearly in person-centered planning.
Valid driver's license required for employees driving on state business; employees using a privately owned vehicle for state business must have liability insurance.

Nice To Haves

Working knowledge of DDA residential and county service guidelines, RCWs, WACs, and policies and procedures.
Strong background in case management and demonstrated ability to deliver accurate, high-quality work.
Experience with client assessments, service planning, home visits, crisis intervention, eligibility determination, documentation, and coordination with community partners and other agencies.

Responsibilities

Identify clients’ support needs, plan appropriate services, and authorize payment for those services.
Schedule and conduct face-to-face home visits with clients and families in their homes and living quarters.
Facilitate person-centered goal-planning discussions with clients and families, and update assessments and service plans.
Complete and revise client assessments and person-centered service plans within required timelines.
Identify clients or families in crisis and make referrals to appropriate authorities, DDA services, state plan services, or local community resources.
Determine and evaluate financial and functional eligibility for requested or enrolled programs.
Review and monitor client plans, reports, and progress.
Obtain translation and interpretation services for clients and families when needed.
Maintain and document complete and accurate case files, provider payment records, and written service approvals or waivers.
Collaborate with community partners, state services, and authorities.
Represent DDA professionally and participate in community and agency meetings.