DDA Program Supervisor

HOUSING ADVOCACY VOCATIONAL AND EMP•Gaithersburg, MD

19h•$60,000 - $70,000•Onsite

About The Position

HAVE Support, Inc. is seeking an experienced DDA Program Supervisor to provide hands-on supervision and operational oversight for residential and community-based services. The position ensures appropriate staffing, employee supervision, completion of required documentation, and daily operations consistent with Maryland DDA requirements, COMAR regulations, participant plans, and company policies and procedures. This is an in-person, hands-on supervisory role. The Supervisor visits service locations, reviews documentation, identifies compliance concerns, and follows issues through completion. The role includes supervising Direct Support Professionals and program staff, monitoring implementation of participant-specific plans, supporting incident reporting, coordinating with internal departments, and preparing for compliance reviews. The Supervisor is expected to recognize routine compliance concerns, address them, and appropriately escalate serious issues. HAVE Support, Inc. is a Maryland Developmental Disabilities Administration provider supporting individuals with intellectual and developmental disabilities through residential, meaningful day, behavioral, nursing, personal support, respite, transportation, and other community-based services. Flexible work-from-home options are available, though this position is not remote and requires travel between assigned program locations.

Requirements

At least 3 years of experience working for a Maryland DDA provider.
Working knowledge of Maryland DDA requirements and applicable COMAR regulations.
Previous supervisory, lead, or program coordination experience.
Experience supervising Direct Support Professionals.
Experience with residential and/or community-based DDA services.
Experience managing staff schedules and resolving staffing shortages.
Experience reviewing participant and service documentation.
Knowledge of PCP implementation and person-centered practices.
Strong leadership, organization, communication, and follow-through.
Ability to address staff performance and hold employees accountable.
Valid driver's license and reliable transportation.

Nice To Haves

Experience with Community Living / Group Home services.
Experience with Personal Supports.
Experience with Community Development Services.
Experience with dedicated staffing, including 1:1 and 2:1 supports.
Experience supporting participants with behavioral or complex support needs.
Experience with Behavior Support Plans and Nursing Care Plans.
Experience with incident reporting.
Experience with DDA/OHCQ compliance reviews.

Responsibilities

Supervise Direct Support Professionals and assigned program staff.
Maintain appropriate staffing coverage and required staffing ratios.
Review staff schedules, call-outs, vacancies, attendance, and coverage needs.
Ensure staff are properly trained and qualified before working with participants.
Monitor implementation of PCPs, BSPs, NCPs, and other participant-specific plans.
Conduct routine visits to residential and community service locations.
Review progress notes, shift documentation, attendance, incident reports, and other required records.
Identify and correct incomplete, inaccurate, or late documentation.
Monitor compliance with DDA, COMAR, service authorization, and program requirements.
Address staff performance, attendance, and conduct concerns; provide coaching, supervision, and corrective follow-up.
Plan and lead staff and team meetings, prepare agendas, review participant and compliance matters, document action items, and follow up on completion.
Support incident reporting and required follow-up.
Coordinate with HR, Nursing, Behavioral Services, Quality Assurance, and leadership.
Support preparation for DDA, OHCQ, and internal compliance reviews.
Ensure participant rights, health, safety, choice, and person-centered practices are maintained.
Visit service locations, meet with participants and staff, conduct supervision and team meetings, observe service delivery, respond to staffing and operational concerns, and travel between assigned program locations.