DSHS DDA Residential Services Coordinator

State of Washington • Pierce County - Gig Harbor, WA

3d • Hybrid

About The Position

The Department of Social and Health Services, Developmental Disabilities Administration (DDA) is hiring a Residential Services Coordinator in Gig Harbor, Washington. The role supports residential services by coordinating the hiring and scheduling of direct care staff who provide 24-hour, seven-day-a-week coverage, assisting with employee training, and ensuring compliance with WAC, federal regulations, and DDA standard operating procedures. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., and is performed on-site at least three days a week for eligibility for an additional 5% premium pay. Pierce County employees are eligible for an ORCA Card for transportation needs.

The position works with Attendant Counselor staff and residential homes to arrange staffing coverage, coordinate recruitment and onboarding, monitor required training, manage leave requests and attendance records, respond to urgent staffing needs, and facilitate purchases and payments. The role may require carrying an after-hours duty phone to respond to emergencies or call-outs.

DSHS emphasizes fairness, access, and social justice, and seeks to support Washingtonians across diverse communities. A criminal history background check may be conducted before hire. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license; those using a privately owned vehicle for state business must carry liability insurance.

Requirements

• High school graduation or GED and three years of experience working with clients with developmental disabilities; OR three years of experience as an Attendant Counselor 3 equivalent or higher-level class.
• Skill in organizing and managing staff schedules.
• Skill in creating tracking, filing, and monitoring systems.
• Experience supporting people with developmental disabilities.
• Basic computer skills, including Microsoft Word, Excel, and Outlook.
• Ability to work independently and as part of a team.
• Effective interpersonal and communication skills.
• Ability to anticipate problems and proactively work to mitigate them.

Responsibilities

• Determine staffing needs and schedule coverage for each home.
• Carry the after-hours duty phone and respond to emergencies or staff call-outs as needed.
• Assist with recruitment, training, and orientation of Attendant Counselor staff.
• Schedule and monitor staff completion of mandatory training.
• Review leave requests and inform staff about availability.
• Complete staff time and attendance records and respond to emergent staffing needs.
• Facilitate ordering, purchasing, and payments for goods and services.
• Address staff questions and concerns.

Benefits

• Eligible Pierce County employees may receive an ORCA Card for transportation needs.
• At least three on-site workdays per week may qualify for an additional 5% premium pay in addition to the advertised salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED