DSHS DDA Developmental Disabilities Case/Resource Manager
About The Position
The Developmental Disabilities Administration is hiring an experienced Resource Case Manager for its Wenatchee, Washington office. The position provides specialized case management and resource assistance to people with intellectual and developmental disabilities and their families, supporting independence, informed choice, and quality of life. The work includes service planning, crisis response, eligibility determinations, and coordination with state agencies and community partners, with an emphasis on person-centered practices. This position requires prior professional case management experience and is not suitable for entry-level applicants. The position follows a hybrid work model. During the first few months, the employee should expect to work regularly in the local office for support, training, and connection with peers. The employee and supervisor will determine an appropriate schedule, which may include hybrid work, modified schedules, duty-station work, or telework. Training outside the local office may be required, and travel within Washington State and as needed for business is necessary. The position is covered by a collective bargaining agreement.
Requirements
- A bachelor's degree in social sciences, social services, human services, behavioral sciences, or an allied field, and two years of experience providing social services to people with intellectual or developmental disabilities; or six years of such social-services experience; or satisfactory completion of 12 months as a Case Resource Manager Trainee; or equivalent education and experience.
- Graduate training in the listed fields may substitute, year for year, for one year of experience providing social services to people with developmental disabilities.
- Prior professional case management experience.
- Basic computer skills, including email, basic software, data entry, and internet access.
- Ability to safeguard sensitive and confidential information and documents, maintain client confidentiality, and identify serious or sensitive issues that need to be reported to a supervisor.
- Ability to prioritize and organize work in a fast-paced environment.
- Sensitivity to cultural diversity.
- A valid driver's license is required for employees driving on state business; employees using a privately owned vehicle for state business must carry liability insurance.
Nice To Haves
- Working knowledge of Developmental Disabilities Administration residential and county service guidelines, RCWs, WACs, and policies and procedures.
Responsibilities
- Identify clients’ support needs, plan services, and authorize payment for appropriate services.
- Schedule and conduct face-to-face home visits with clients and families in clients’ homes and living quarters.
- Facilitate person-centered goal-planning discussions with clients and families and update assessments and service plans.
- Complete and revise client assessments and person-centered service plans for the caseload within established timelines.
- Identify clients or families in crisis and refer them to appropriate authorities, department or administration services, state plan services, or community resources.
- Determine and evaluate financial and functional eligibility for requested or enrolled programs.
- Review and monitor client plans, reports, and progress.
- Obtain translation and interpretation services for clients and families when needed.
- Maintain and document complete, accurate case files, provider payment records, and written approvals or waivers for planned services.
- Collaborate with community partners, state services, and authorities.
- Represent DDA professionally and participate in community and agency meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
