DSHS DDA Developmental Disabilities Case/Resource Manager (Spanish Bilingual)

State of Washington•Benton County – Kennewick, WA

2d•Hybrid

About The Position

The Developmental Disabilities Administration (DDA) is hiring an experienced Spanish-English bilingual Resource Case Manager for its Kennewick, Washington office. The position provides specialized case management and resource assistance to people with intellectual and developmental disabilities and their families, supporting independence, informed choice, and quality of life through person-centered practices. It requires prior professional case management experience and is not suitable for entry-level applicants. The selected incumbent receives 5% assignment pay for bilingual duties and must be Language Testing and Certification (LTC) certified in Spanish for position Cluster 7. The role uses a hybrid work model. During the first few months, the employee should expect to work regularly in the local office for support, training, and connection with peers. The employee and supervisor will determine an appropriate schedule, which may include hybrid work, modified schedules, duty-station work, or telework. Training may occur outside the local office, and travel within Washington State is necessary. The position is covered by a collective bargaining agreement. Candidates must meet one of the following qualification paths: a bachelor's degree in social sciences, social services, human services, behavioral sciences, or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities; six years of such social-services experience; satisfactory completion of 12 months as a Case Resource Manager Trainee; or equivalent experience and education. Graduate training in the listed fields may substitute year for year for experience providing social services to people with developmental disabilities.

Requirements

Prior professional case management experience; the position is not suitable for entry-level applicants.
Meet one of the following: a bachelor's degree in social sciences, social services, human services, behavioral sciences, or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities; six years of such experience; satisfactory completion of 12 months as a Case Resource Manager Trainee; or equivalent experience and education.
Graduate training in the listed fields may substitute year for year for experience providing social services to people with developmental disabilities.
Language Testing and Certification (LTC) certified in Spanish for position Cluster 7.
Ability to conduct comprehensive client assessments, identify urgent needs, facilitate service planning, and navigate community resources.
Ability to work independently, conduct home visits, collaborate with partner agencies, and maintain thorough, timely documentation.
Cultural awareness and adaptability, ability to manage competing priorities, and clear communication in person-centered planning.
Professionalism and confidence representing the agency in community settings, with attention to client dignity and empowerment.
Basic computer skills, including email, basic software, data entry, and internet access.
Ability to safeguard sensitive and confidential information and documents, maintain client confidentiality, and identify serious or sensitive issues that need to be reported to a supervisor.
Ability to prioritize and organize work in a fast-paced environment.
Sensitivity to cultural diversity.
A valid driver's license is required for employees driving on state business. Employees using a privately owned vehicle for state business must have liability insurance.

Nice To Haves

Working knowledge of DDA residential and county service guidelines, RCWs, WACs, and policies and procedures.

Responsibilities

Identify clients' support needs, plan appropriate services, and authorize payment for them.
Schedule and conduct face-to-face home visits in clients' homes and living quarters with clients and families.
Facilitate person-centered goal-planning discussions with clients and families, and update assessments and service plans.
Complete and revise client assessments and person-centered service plans for the caseload within established timelines.
Identify clients or families in crisis and make referrals to appropriate authorities, department or administration services, state plan services, or local community resources.
Determine and evaluate financial and functional eligibility for requested or enrolled programs.
Review and monitor client plans, reports, and progress.
Obtain translation and interpretation services for clients and families when needed.
Maintain and document complete, accurate case files, provider payment records, and planned-service written approvals or waivers.
Collaborate with community partners, state services, and authorities.
Represent DDA professionally and participate in community and agency meetings.