Program Coordinator for DDA
About The Position
AdvanceCare Health Services, LLC is seeking a compassionate, dedicated Program Assistant to train for the Program Manager position within its DDA Department. The role supports the well-being and independence of individuals served by overseeing care and ensuring compliance with state and agency requirements. This is a hybrid position serving an assigned area in Middle Tennessee. Work combines home-office flexibility with travel for site visits and time in the office. Applicants must live within one hour of the Hermitage, Tennessee office. The position requires a quiet, professional workspace, reliable high-speed internet, and the ability to stay focused and organized without direct supervision. The employee must have a 27-inch or larger monitor, keyboard, and mouse for use with the company-issued laptop; the company can loan these items to employees who pick up their equipment at the office. Regular communication with leadership and team members and timely responsiveness during business hours are expected. AdvanceCare Health Services is a growing, non-medical, private-duty home-care organization providing caregiving services to seniors and support to individuals with intellectual disabilities so they can continue living in their homes throughout Tennessee. The company describes itself as an equal opportunity employer and drug-free workplace.
Requirements
- High school diploma or GED equivalent.
- Satisfactory criminal background check.
- Strong interpersonal skills and the ability to work cooperatively and courteously with diverse groups.
- Organizational skills and ability to manage multiple tasks and projects simultaneously.
- Self-motivation and ability to work independently with minimal supervision.
- Ability to accept constructive feedback and adjust performance accordingly.
- Attention to detail and strong analytical and documentation skills.
- Professionalism and a positive attitude when handling sensitive situations.
- Knowledge of Google and Microsoft Office Suite (Word, Excel, PowerPoint) and/or business management software.
- Flexibility to meet the demands of the role and adapt and learn in a fast-paced environment.
- Ability to communicate tactfully and professionally with people of varied personalities and at all organizational levels.
- Ability to document required information and implement specialized protocols and program presentations.
- Ability to analyze documents, identify issues, and improve productivity.
- Comfort with software and technology and strong organizational ability.
- Willingness to work and learn on the fly.
- Must live within one hour of the Hermitage, Tennessee office.
- Must have high-speed internet and a quiet, professional workspace.
- Must have a 27-inch or larger monitor, keyboard, and mouse to use with the company-issued laptop; loan equipment may be available from the office.
- Must be able to travel for site visits and other responsibilities within the assigned Middle Tennessee area.
- Must be responsive during business hours.
Nice To Haves
- Caregiving experience.
- Office experience.
- Previous experience in healthcare or a corporate environment.
Responsibilities
- Provide pre-service, in-service, and other training.
- Monitor and verify required community visits, fire and storm drills, and evacuation plans.
- Facilitate monthly PCSP/ISP reviews.
- Cooperate with incident and reportable-event investigations.
- Develop and implement corrective action plans (CAPs).
- Complete weekly and monthly audits.
- Complete monthly site visits.
- Request documentation and enter client demographic information into PHS upon admission.
- Ensure 24-hour visits are completed according to policy.
- Ensure the staffing plan and in-service plan are complete.
- Enforce company policies and procedures and ensure staff compliance.
- Develop annual schedules for the new calendar year, including evacuation drills, medical appointments, reports, and meetings; provide completed schedules to the Program Director as requested.
- Develop and maintain program books and clients’ permanent files according to policy and procedure, keeping them orderly and neat.
- Update client emergency contact lists, personal records, health care plans, and program staff contact lists.
- Perform other duties as assigned and needed.
Benefits
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Paid orientation
- Paid training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
