Program Coordinator - Rapid Rehousing

Heartland Family Service•Omaha, NE

20h•$45,600 - $57,688

About The Position

The Program Coordinator provides direct supervision and program oversight for a Rapid Rehousing (RRH) program serving individuals and families experiencing homelessness. The program provides temporary financial assistance and support services to help participants obtain and maintain permanent housing. The role includes supervisory responsibilities and agency-wide support functions. Decision-making, problem-solving, task prioritization, and training in supervision and management are important aspects of the position. The position promotes a trauma-informed culture and oversees staff development, case assignment and coverage, program compliance, performance, reporting, and service quality. It collaborates with the Program Director, community partners, shelters, referral sources, and Continuum of Care participants. The role requires travel within the metro area using a personal vehicle. Essential functions are performed at the company worksite; during the Covid-19 pandemic, some work is completed remotely. Compensation is $45,600 to $57,688 per year, determined by total years of relevant experience. The work schedule is 40 hours per week.

Requirements

Bachelor’s degree in Human Services or a related field.
Three years of experience in case management or direct service provision.
Valid driver’s license and acceptable driving record.
Ability to travel within the metro area using a personal vehicle.

Nice To Haves

Supervisory or program management experience.

Responsibilities

Provide positive leadership and promote a trauma-informed culture among direct service staff, program clients, and in the community.
Hire and train new staff and support the ongoing development and training of program staff.
Provide regular supervision of program staff, including individual meetings and accompanying staff in the field as needed.
Lead bi-weekly team meetings, approve cases for assistance, and provide feedback on case plans and service delivery.
Review team members’ caseload status and assign new cases and referrals to ensure capacity.
Provide case coverage in emergency and backup situations, including assisting with other RRH programs as needed.
Review and monitor client records to ensure required information is collected, entered in prescribed formats, and reported on time before move-in, intake, and exit.
Ensure compliance with funding regulations and agency policies and procedures.
Ensure the program meets capacity and performance outcome targets, adjusting the program as needed to improve performance.
Complete and review quarterly outcome reports.
Review monthly statistical and HMIS reports for data quality and accuracy.
Complete monthly, quarterly, and annual reports required by funding sources.
Collaborate with the Program Director to improve policies and procedures and increase program efficiency.
Maintain knowledge of current community and Heartland Family Service programs and resources to meet client needs.
Work with shelters and other referral sources to ensure the program is well advertised.
Participate actively in the Continuum of Care, including attending meetings or serving on task forces.
Travel within the metro area, including use of a personal vehicle.
Evaluate community service providers’ efficiency and effectiveness on an ongoing basis to ensure clients receive quality care.
Work independently with little supervision and collaboratively as part of a team.
Schedule appointments dependably and maintain accuracy in reports and statistics.
Treat clients, volunteers, and agency visitors with courtesy and care.
Follow all applicable program and agency procedures, policies, and requirements.
Cooperate and collaborate with program-area staff, volunteers, and other agency staff.
Maintain dependable and punctual attendance.
Evaluate program services and make recommendations.
Develop personal and program-related skills through internal and external training opportunities and learning materials.
Build positive working relationships with clients, referral sources, service agencies, landlords, and other contacts.
Create, maintain, and share an appropriate dynamic self-care plan.
Build connections between the agency and the wider community to support fundraising and friend-raising efforts.
Perform other program-related duties as assigned.