Program Coordinator II

Commonwealth of Massachusetts • Fitchburg, MA

1d • Onsite

About The Position

The Department of Developmental Services (DDS) North Central Area Office seeks a motivated and experienced candidate for the role of Program Coordinator II. This position plays a key role in ensuring compliance with the Centers for Medicare & Medicaid Services (CMS) waivers and managing essential data, projects, and reporting processes related to Individual Service Plans (ISP), Service Enrollments, Level of Care (LOC), and POC/IPOC. The PCII is a member of the Area Office Leadership Team and is involved in management-level planning activities. The position requires analytical expertise to create systems to track information necessary for the area office team to support individuals. Strong organizational, communication and interpersonal skills are essential. This position is ideal for a detail-oriented professional who thrives in a collaborative environment and enjoys working on complex projects that support individuals with intellectual and developmental disabilities. Additional responsibilities include the completion of special projects and requests for information assigned by the Area Director and Assistant Area Director.

Requirements

• Knowledge of organization and functions of the DDS systems.
• Knowledge of the principles and practices of interviewing.
• Ability to gather information through questions, observation and by reviewing records and documents.
• Ability to understand, explain and apply the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unity activities.
• Ability to establish and maintain professional working relationships with others.
• Ability to establish rapport with persons from different ethnic, cultural and/or economic backgrounds.
• Ability to work cooperatively and effectively with staff members, individuals and the representatives of the community organizations.
• Ability to work within a team setting.
• Ability to exercise discretion in handling confidential information.
• Ability to maintain accurate records.
• Knowledge of the principles and methods of social casework, group work and community organization.

Nice To Haves

• Maintain up to date knowledge of DDS systems.
• Manage essential data, projects, and reporting processes related to Individual Service Plans (ISP), Service Enrollments, Level of Care (LOC), and POC/IPOC).
• Analytical expertise to create systems to track information necessary for the area office team to support individuals.
• Detail-oriented professional who thrives in a collaborative environment and enjoys working on complex projects that support individuals with intellectual and developmental disabilities.
• Completion of special projects and requests for information assigned by the Area Director and Assistant Area Director.

Responsibilities

• Review outstanding error and data reports in HCSIS, coordinate follow through with Supervisor.
• Enter F/D & Rate information into PAM to generate Plans of Care.
• Run reports in MT reporting on outstanding HCSIS reports for Area Office and Providers, generate follow up with appropriate parties for closure.
• Submit waiver change and disenrollment forms to Waiver Management Unit as required.
• Respond to Waiver Management Unit on all assignments (i.e. updating waiver assurance documents, identifying total resource amounts for proper waiver classification, etc.)
• Review and respond to assignments from Revenue Department for waiver qualification as it pertains to Mass Health eligibility.
• Review, approve Level of Care in MT.
• Track/document/submit weekly Family Support Service Requests to appropriate agency.
• Enter Family Support Plan data in MT and distribute accordingly.
• Review Family Support Expenditure Plans and distribute accordingly.
• Enter ICAP Data, create MASSCAP Profile, track/organize MASSCAP monthly meetings
• Act as liaison with Central Office as it relates to PCA Application/Renewal, provide support to Service Coordination.
• Perform other tasks as assigned by the Area Director or Assistant Area Director.

Benefits

• Comprehensive Benefits
• outstanding suite of employee benefits that add to the overall value of your compensation package
• work experience that supports you, your loved ones, and your future

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree