Program Coordinator 2 (Client Services/Project Manager, PCN 18N25002)

State of Alaska • Anchorage, AK

2d • Onsite

About The Position

This position is open to Alaska Residents only. This position is being recruited for in Anchorage. The Department of Environmental Conservation's (DEC’s) mission is to conserve, improve, and protect Alaska’s natural resources and environment to enhance the health, safety, economic, and social well-being of Alaskans. The Environmental Health Laboratory (EHL) is a collaborative, science-driven team committed to producing accurate, legally defensible data that supports safe food, drinking water, and environmental health statewide. This position plays an important role in maintaining accountability, data quality, regulatory compliance, and public trust in laboratory operations. The Environmental Health Laboratory is located in Anchorage near the U-Med district and provides a professional, team-oriented work environment focused on scientific excellence, data quality, and public service. Daily work includes coordination with laboratory scientists, clients, and regulatory partners in a fast-paced setting that supports statewide environmental and public health testing programs.

Requirements

• Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Accountability: Holds self and others accountable for measurable high-quality and timely results. Determines objectives and sets priorities for independent daily tasks. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.
• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
• Organizational Awareness: Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
• Training from an accredited college or university in any field and/or progressively responsible professional experience developing, planning, coordinating, and implementing a program, project, business, organization, or major components of a program, including having administrative authority over the program/project funding, staff, and/or overall operations.

Nice To Haves

• Experience in the Environmental Health Laboratory (EHL) or similar laboratory setting.
• Familiarity with Laboratory Information Management Systems (LIMS).
• Knowledge of International Air Transport Association (IATA) regulations.
• Experience with ISO accreditation efforts.

Responsibilities

• Review analytical and quality control data for completeness, accuracy, and “fit for use” in accordance with Data Quality System (DQS) principles, and generate reports, invoices, and supporting documentation that meet Environmental Protection Agency (EPA), Food and Drug Administration (FDA), and other accreditation requirements.
• Manage project setup, sample tracking, and client communication within the Laboratory Information Management System (LIMS), serving as a liaison between clients, subcontract laboratories, and internal technical staff throughout the testing lifecycle.
• Coordinate and execute shipping, receiving, and sample login activities for the Environmental Health Laboratory (EHL), ensuring compliance with International Air Transport Association (IATA) regulations, chain-of-custody requirements, and laboratory standard operating procedures.
• Provide training and technical support to staff, assist with supply and records management, and contribute to implementation and improvement of laboratory information systems, reporting tools, and workflow processes.
• Support laboratory quality assurance activities, including audits, corrective actions, proficiency testing, ISO accreditation efforts, records management, and continuous improvement initiatives focused on data integrity, efficiency, and customer service.
• Responsible for handling samples including, but not limited to, food, dairy, water, shellfish, crustaceans, fish, and soils, as well as dead animals (whole carcasses, tissues, bodily fluids), live animals (including mice and potentially poultry), and parasites such as ticks in specimen containers.

Benefits

• Opportunities to expand technical expertise in laboratory operations, quality systems, regulatory compliance, data management, and laboratory information systems.
• Staff are supported through training, cross-functional learning opportunities, and participation in process improvement initiatives that directly impact public and environmental health in Alaska.
• The work is meaningful, mission-driven, and contributes to protecting communities statewide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed