Project Manager - Client Services

Nelnet•Lincoln, NE

3d•Hybrid

About The Position

Nelnet is a diversified and innovative company committed to enriching lives through the power of service. The Client Onboarding organization is responsible for accurate, efficient, effective and timely onboarding of clients across all businesses and geographies at Nelnet. We are looking for a Project Manager in our Lincoln office to plan and execute various onboarding projects and other responsibilities. Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes 24 hours of in-office work each week, for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.

Requirements

Bachelors required.
3 + years in project management experience
Experience in end to end onboarding and implementation
Experience with Microsoft project, JIRA and confluence.
Demonstrated effectiveness in project management, process management and optimization
Demonstrated effectiveness in process management and optimization
Excellent workflow management skills / experience
Innovation and change management implementation
Process re-engineering and improvement
Strong organization and prioritizing skills
Proactive thinking and execution abilities
Detail oriented balanced with a strategic view
Client focused – internal and external facing
Strong written/verbal communication skills
Results oriented and ability to manage multiple priorities
Ability to effectively coordinate with all levels of the organization
Strong MIS/Metrics analysis and reporting skills
Excellent relationship building skills

Nice To Haves

PMP Certification a plus

Responsibilities

Planning and successful execution of multiple onboarding projects through cross functional collaboration
Performing analysis/due diligence, creating clear and attainable objectives and building project requirements
Actively tracking each aspect of project performance against schedules and critical paths
Providing status reporting and updates on issue resolution
Delivering against agreed cost, time, scope and quality constraints
Coordinating and promoting continuous improvement of workflows, procedures, processes and standards