FT Program Attendant - The Way Out Center

The Salvation Army Southern California • Spokane, WA

12d

About The Position

The Program Attendant follows the policies and procedures of The Way Out Center Bridge Housing Program under the direction of the Lead Program Attendant, Assistant Program Manager, and/or Program Manager. The role provides support, direction, and supervision to program guests, including people experiencing homelessness and issues related to mental health, addiction, or chronic illness. The attendant helps foster hope, trust, and a positive outlook, builds connections with community-based services and supports, and works with the team to provide safe, stable temporary housing and supportive services. The position may involve exposure to hostile behavior, extreme weather, contagious parasites or diseases, and domestic animals.

The attendant represents The Salvation Army and works within its Christian tenets. Duties include meal service, guest and facility supervision, maintaining security and cleanliness, completing shift documentation and data entry, directing calls, arranging guest transportation, and supporting events and training. The role requires physical activity and occasional lifting, as well as janitorial and outdoor maintenance tasks.

Requirements

• Be at least 21 years old.
• High school diploma or equivalent.
• Valid driver’s license.
• Pass criminal and driver background checks.
• Have or complete de-escalation training.
• Hold a current Washington State Food Handler’s Card, Bloodborne Pathogen certification, and CPR/First Aid certification, or obtain them within 30 days of hire.
• Knowledge of social services, local resources, and referrals as appropriate.
• General computer and keyboarding skills.
• Knowledge of Microsoft Office (Word and Excel) and recordkeeping systems, or willingness to learn.
• Effective verbal and written communication skills.
• Effective personal and situational awareness.
• Flexible, relatable, and reliable; able to manage time effectively.
• Self-motivated and able to work with minimal supervision.
• Active listening skills, including asking questions and reflecting what is said.
• Ability to maintain healthy boundaries with guests and fellow staff members.
• Ability to make decisions based on the Established Policies and Procedures Manual.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, pull, and reach overhead; operate a telephone and desktop or laptop computer; access and produce computer information; understand written information; and lift up to 30 pounds regularly and 50 pounds occasionally.

Responsibilities

• Represent The Salvation Army and respect and work within its Christian tenets.
• Set up, serve, and clean up meals.
• Supervise guests and the facility to maintain a safe, clean, and pleasant environment.
• Maintain the required level of security during each shift.
• Maintain Salvation Army facilities for cleanliness and protection from abuse or vandalism.
• Store supplies properly and prepare them for the next Program Attendant or guest.
• Complete assigned-shift documentation and data entry promptly.
• Answer calls and direct them to the appropriate employee or guest.
• Schedule or provide guest transportation to and from appointments, meetings, and employment as required.
• Maintain the lobby area and bulletin boards.
• Participate successfully in TSA Spokane’s Employee Development training.
• Assist with seasonal and special events as assigned.
• Perform other duties as assigned.
• Perform janitorial and facility tasks as needed, including sweeping, cleaning, shoveling snow, and operating a snow blower.

Benefits

• Paid holidays, vacation time, and sick time for full-time positions.
• Medical, vision, and dental insurance.
• Employer-paid life insurance; voluntary supplemental life and short- and long-term disability plans are available.
• Employer-funded Money Purchase Pension Plan, with 50% vesting after five years of eligible service; voluntary employee-funded 403(b) options.
• One week (five business days) of paid parental leave at the employee’s normal rate of pay for births, adoptions, and foster placements.
• Twelve days of sick leave annually, accruing from day one and available after three months of service.
• Paid vacation accruing from day one: two weeks annually for non-exempt positions and four weeks for exempt positions; accrued vacation is available after six months of service.
• Thirteen designated paid holidays plus one floating holiday per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED