FT Lead Program Attendant - The Way Out Center

The Salvation Army Southern California•Spokane, WA

12d

About The Position

The Lead Program Attendant supervises Program Attendants on their shift and ensures safe, orderly operations of The Way Out Center. Under the direction of the Assistant Program Manager and/or Program Manager, the role follows program policies and procedures and provides support, direction, and supervision to guests. The position serves people experiencing homelessness, mental health challenges, addiction, and/or chronic illness, and is expected to demonstrate and inspire hope, trust, and a positive outlook. The attendant builds connections with community-based services and works as part of a team providing safe, stable temporary housing with supportive services. The role may involve exposure to hostile behavior, extreme weather, contagious parasites or diseases, and domestic animals. The position is full-time and works Tuesday through Saturday, 11:00 p.m. to 7:30 a.m. Responsibilities include shift supervision, facility safety and upkeep, meal service, recordkeeping, applicant screening and placement, referrals and outreach, and guest transportation as required. The Salvation Army states that full-time positions include paid holidays, vacation and sick time, medical, vision, and dental insurance, among other benefits.

Requirements

High school diploma or equivalent.
Knowledge of social services, local resources, and referrals as appropriate.
General computer and keyboarding skills.
Knowledge of Microsoft Office (Word and Excel) and recordkeeping systems, or willingness to learn.
Effective verbal and written communication skills.
Effective interpersonal skills, including the ability to work with a team and diverse populations.
Effective personal and situational awareness.
Flexibility, relatability, reliability, and effective time management.
Self-motivation and ability to work with minimal supervision.
Active listening skills, including asking questions and reflecting what is being said.
Ability to maintain healthy boundaries with guests and fellow staff members.
Ability to make decisions based on the Established Policies and Procedures manual.
Ability to build trust by being consistent, trustworthy, and honest.
Must be over 21 years of age.
Valid Washington State driver’s license.
Pass a criminal and driver background check.
Have or complete de-escalation training.
Current Washington State Food Handler’s Card, Bloodborne Pathogen certification, and CPR/First Aid certification, or obtain them within 30 days of hire.
Ability to perform the essential duties with or without accommodation, including the listed physical tasks and lifting requirements.

Nice To Haves

Peer Support Certification, or ability to obtain it within 90 days of hire.
Proficiency with CMIS/HMIS software.

Responsibilities

Represent The Salvation Army and respect and work within its Christian tenets.
Supervise Program Attendants and guests.
Set up, serve, and clean up meals, and/or supervise meal service.
Maintain electronic shift, trespass, and warning logs as required.
Contact the on-call supervisor in emergencies.
Attend required staff meetings and in-service training sessions.
Ensure the facility provides a safe, clean, and pleasant environment.
Maintain the required level of security each shift.
Maintain Salvation Army facilities for cleanliness and protection from abuse or vandalism.
Ensure supplies are properly stored and ready for the next Lead Program Attendant or guest.
Complete documentation and data entry tasks for assigned shifts without delay.
Answer calls and direct them to the appropriate employee or guest.
Maintain the lobby area and bulletin boards.
Assist with seasonal and special events as assigned.
Schedule or provide guest transportation to and from appointments, meetings, and employment as required.
Provide outreach services outside The Way Out Center to recruit program applicants.
Help applicants gather or request photo identification, birth certificates, mental health and substance abuse evaluations, disability services, and employment.
Provide support, information, and referral services to applicants as appropriate.
Establish and maintain professional, respectful, and positive relationships with coworkers, applicants, and community partners.
Complete the pre-screening and application process alongside applicants.
Address applicants’ needs and concerns fairly and professionally, coordinating with supervision.
Develop and maintain strong ties with the community, law enforcement, and other homeless service providers.
Complete an applicant’s placement into the center once approved.
Participate successfully in TSA Spokane’s Employee Development training program.
Manage the front desk area when required.
Perform other duties as assigned.

Benefits

Paid holidays, vacation time, and sick time.
Medical, vision, and dental insurance.
Employer-paid life insurance.
Voluntary supplemental life insurance and short-term and long-term disability plans.
Employer-funded Money Purchase Pension Plan, with 50% vesting after five years of eligible service.
Employee-funded voluntary 403(b) options.
One week (five business days) of paid parental leave for births, adoptions, and foster placements.
Twelve sick days annually, accruing from day one and available for use after three months of service.
Paid vacation accruing from day one: two weeks annually for non-exempt positions and four weeks annually for exempt positions; accrued vacation is available for use after six months of service.
Thirteen designated paid holidays and one floating holiday per year.