FT Program Attendant - The Way Out Center

Salvation Army Careers•Spokane, WA

11d

About The Position

The Program Attendant supports the Salvation Army’s Way Out Center Bridge Housing Program by providing direction and supervision to guests and helping maintain safe, stable temporary housing with supportive services. The position works with people experiencing homelessness, mental health challenges, addiction, and/or chronic illness, and is expected to demonstrate and inspire hope, trust, and a positive outlook while connecting guests with community-based services and support. The role operates under the direction of the Lead Program Attendant, Assistant Program Manager, and/or Program Manager and follows program policies and procedures. The work may involve exposure to irrational or hostile behavior, extreme weather, contagious parasites or diseases, and domestic animals. The schedule is Sunday through Thursday, 11:00 p.m. to 7:30 a.m.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent.
Valid driver’s license.
Pass a criminal and driver background check.
Have or complete de-escalation training.
Current Washington State Food Handler’s Card, Bloodborne Pathogen certification, and CPR/First Aid certification, or obtain them within 30 days of hire.
Knowledge of social services, local resources, and referrals as appropriate.
General computer and keyboarding skills.
Knowledge of Microsoft Office (Word and Excel) and recordkeeping systems, or willingness to learn.
Effective verbal and written communication skills.
Effective personal and situational awareness.
Flexible, relatable, and reliable, with effective time management.
Self-motivated and able to work with minimum supervision.
Active listening skills, including asking questions and reflecting what is said.
Ability to maintain healthy boundaries with guests and fellow staff members.
Ability to make decisions based on the established Policies and Procedures Manual.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, pull, and reach overhead; operate a telephone and desktop or laptop computer; and lift up to 30 pounds regularly and 50 pounds occasionally.
Ability to access and produce information from a computer and understand written information.

Responsibilities

Represent The Salvation Army and respect and work within its Christian tenets.
Set up, serve, and clean up meals.
Supervise guests and the facility to help provide a safe, clean, and pleasant environment.
Maintain the required level of security during each shift.
Maintain facilities for cleanliness and protect them from abuse or vandalism.
Ensure supplies are properly stored and ready for the next attendant or guest.
Complete documentation and data-entry tasks for assigned shifts without delay.
Answer calls and direct them to the appropriate employee or guest.
Schedule or provide guest transportation to and from appointments, meetings, and employment as required.
Maintain the lobby area and bulletin boards.
Participate in TSA Spokane’s Employee Development training.
Assist with seasonal or special events as assigned.
Perform other duties as assigned.
Sweep, clean, shovel snow, operate a snow blower, and perform janitorial tasks as needed.