FT Lead Program Attendant - The Way Out Center

Salvation Army Careers•Spokane, WA

12d

About The Position

The Lead Program Attendant supervises Program Attendants on their shift and helps ensure the safe, orderly operation of The Way Out Center, following center policies and procedures under the direction of the Assistant Program Manager and/or Program Manager. The role provides support, direction, and supervision to guests and works with people experiencing homelessness, mental health challenges, addiction, and/or chronic illness. The attendant is expected to demonstrate and inspire hope, trust, and a positive outlook, and to cultivate connections with community-based services and supports. The position works as part of a team providing guests with safe, stable temporary housing and supportive services. The role may involve contact with public or office environments where there is risk of exposure to irrational or hostile behavior, extreme weather, contagious parasites or diseases, or domestic animals. The schedule is Tuesday through Saturday, 11:00 p.m. to 7:30 a.m.

Requirements

High school diploma or equivalent.
Knowledge of social services, local resources, and appropriate referrals.
General computer and keyboarding skills.
Knowledge of Microsoft Office (Word and Excel) and recordkeeping systems, or willingness to learn.
Effective verbal and written communication skills.
Effective interpersonal skills, including the ability to work in a team environment and with diverse populations.
Effective personal and situational awareness.
Flexibility, approachability, reliability, and effective time management.
Self-motivation and ability to work with minimal supervision.
Active listening skills, including asking questions and reflecting what is being said.
Ability to maintain healthy boundaries with guests and fellow staff members.
Ability to make decisions based on the Established Policies and Procedures manual.
Ability to build trust by being consistent, trustworthy, and honest.
Must be over 21 years of age.
Valid Washington State driver license.
Pass a criminal and driver background check.
Complete de-escalation training.
Have a current Washington State Food Handler’s Card, Bloodborne Pathogen certification, and CPR/First Aid certification, or obtain them within 30 days of hire.
Ability to perform the essential duties with or without reasonable accommodation.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, pull, and reach overhead; operate a multi-line telephone and a desktop or laptop computer; lift up to 30 pounds regularly and 50 pounds occasionally; understand written information; and perform cleaning tasks, including sweeping, shoveling snow, and operating a snow blower.

Nice To Haves

Peer Support Certification, or willingness to obtain it within 90 days of hire.
Proficiency with CMIS/HMIS software.

Responsibilities

Represent The Salvation Army and respect and work within its Christian tenets.
Supervise Program Attendants and guests.
Set up, serve, and clean up meal service, and/or supervise those activities.
Maintain electronic shift, trespass, and warning logs as required.
Contact the on-call supervisor when there is an emergency.
Attend required staff meetings and in-service training sessions.
Ensure the facility provides a safe, clean, and pleasant environment.
Maintain the required level of security each shift.
Maintain Salvation Army facilities for cleanliness and safety from abuse or vandalism.
Ensure supplies are properly stored and ready for the next Lead Program Attendant or guest.
Complete documentation and data entry tasks on assigned shifts without delay.
Answer and direct calls to the appropriate employee or guest.
Maintain the lobby area and bulletin boards.
Assist with seasonal and special events as assigned.
Schedule and provide guest transportation to and from appointments, meetings, and employment as required.
Provide outreach services outside The Way Out Center to recruit program applicants.
Help program applicants gather or request photo identification, birth certificates, mental health and substance abuse evaluations, disability services, and employment.
Provide support, information, and referral services to program applicants as appropriate.
Establish and maintain professional, respectful, and positive relationships with coworkers, applicants, and community partners.
Complete the pre-screen and application process alongside applicants.
Address applicants’ needs and concerns fairly and professionally, coordinating with supervision.
Develop and maintain strong ties to the community, law enforcement, and other homeless service providers.
Complete an applicant’s placement into the center once approved.
Successfully participate in TSA Spokane’s Employee Development training program.
Manage the front desk area when required.
Perform other duties as assigned.

Benefits

Paid holidays, vacation time, and sick time.
Medical, vision, and dental insurance.
Employer-paid life insurance.
Voluntary supplemental life, short-term disability, and long-term disability plans.
Employer-funded Money Purchase Pension Plan (Defined Contribution Plan), 50% vested after five years of eligible service.
Employee-funded voluntary 403(b) options.
One week (five business days) of paid parental leave for births, adoptions, and foster placements.
Twelve days of sick leave annually, accruing from day one and available after three months of service.
Paid vacation accruing from day one: two weeks annually for non-exempt positions and four weeks annually for exempt positions; available after six months of service.
Thirteen designated paid holidays and one floating holiday per year.