PT Lead Program Attendant - The Way Out Center

The Salvation Army Southern California•Spokane, WA

12d•Onsite

About The Position

The Lead Program Attendant supervises Program Attendants during their shift and ensures safe, orderly operations at The Way Out Center. Under the direction of the Assistant Program Manager and/or Program Manager, the role follows center policies and procedures and provides support, direction, and supervision to guests. The position serves people experiencing homelessness, mental health challenges, addiction, and/or chronic illness, and is expected to demonstrate and inspire hope, trust, and a positive outlook. The attendant works with community-based services and support to help provide guests with safe, stable temporary housing and supportive services. The role may involve exposure to hostile behavior, extreme weather, contagious parasites or diseases, and domestic animals. The schedule is Friday through Monday, 11:00 p.m. to 6:30 a.m. The position includes supervising staff and guests, maintaining a safe and clean facility, completing records and data entry, supporting applicants through intake and placement, connecting guests with services, and providing transportation when required. The role also represents The Salvation Army and works within its Christian tenets.

Requirements

High school diploma or equivalent.
Knowledge of social services, local resources, and referrals.
General computer and keyboarding skills.
Knowledge of Microsoft Office (Word and Excel) and recordkeeping systems, or willingness to learn.
Effective verbal and written communication skills.
Effective interpersonal skills, including the ability to work with a team and diverse populations.
Effective personal and situational awareness.
Flexible, relatable, and reliable, with effective time-management skills.
Self-motivated and able to work with minimal supervision.
Active listening skills, including asking questions and reflecting what is being said.
Ability to maintain healthy boundaries with guests and fellow staff members.
Ability to make decisions based on the Established Policies and Procedures manual.
Ability to build trust through consistency, trustworthiness, and honesty.
Over 21 years of age.
Valid Washington State driver license.
Pass a criminal and driver background check.
Have or complete de-escalation training.
Current Washington State Food Handler’s Card, Bloodborne Pathogen certification, and CPR/First Aid certification, or obtain them within 30 days of hire.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files and file-cabinet drawers, and reach overhead.
Ability to operate a multi-line telephone and desktop or laptop computer.
Ability to lift up to 30 pounds regularly and 50 pounds occasionally.
Ability to access and produce information using a computer and understand written information.
Ability to sweep, clean, shovel snow, operate a snow blower, and perform janitorial tasks as needed.

Nice To Haves

Peer Support Certification, or willingness to obtain it within 90 days of hire.
Proficiency with CMIS/HMIS software.

Responsibilities

Represent The Salvation Army and respect and work within its Christian tenets.
Supervise Program Attendants and guests.
Set up, serve, and clean up meals and/or supervise meal service.
Maintain electronic shift, trespass, and warning logs as required.
Contact the on-call Supervisor during emergencies.
Attend required staff meetings and in-service training sessions.
Ensure the facility provides a safe, clean, and pleasant environment.
Maintain the required level of security during each shift.
Maintain Salvation Army facilities for cleanliness and protection from abuse or vandalism.
Ensure supplies are properly stored and ready for the next Lead Program Attendant or guest.
Complete documentation and data-entry tasks for assigned shifts without delay.
Answer and direct calls to the appropriate employee or guest.
Maintain the lobby area and bulletin boards.
Assist with seasonal and special events as assigned.
Schedule and provide guest transportation to and from appointments, meetings, and employment as required.
Provide outreach outside The Way Out Center to recruit program applicants.
Help applicants gather or request photo identification, birth certificates, mental health and substance abuse evaluations, disability services, and employment support.
Provide support, information, and referrals to program applicants as appropriate.
Establish and maintain professional, respectful, and positive relationships with coworkers, applicants, and community partners.
Complete the pre-screening and application process alongside applicants.
Address applicants’ needs and concerns fairly and professionally, coordinating with supervision.
Develop and maintain strong ties to the community, law enforcement, and other homeless service providers.
Complete an applicant’s placement into the center once approved.
Participate successfully in TSA Spokane’s Employee Development training program.
Manage the front desk area when required.
Perform other duties as assigned.