PT Lead Program Attendant - The Way Out Center

Salvation Army Careers•Spokane, WA

12d

About The Position

The Lead Program Attendant supervises Program Attendants on their shift and helps ensure safe, orderly operations at The Way Out Center. Under the direction of the Assistant Program Manager and/or Program Manager, this role follows center policies and procedures and provides support, direction, and supervision to guests. The position serves people experiencing homelessness, mental health challenges, addiction, and/or chronic illness, and is expected to demonstrate and inspire hope, trust, and a positive outlook while building connections with community-based services and supports. Working as part of a team, the Lead Program Attendant helps provide safe, stable temporary housing with supportive services. The role includes shift operations, guest and applicant support, outreach, referrals, documentation, facility and security responsibilities, and coordination with coworkers and community partners. The work may involve exposure to hostile or irrational behavior, extreme weather, contagious parasites or diseases, and domestic animals.

Requirements

High school diploma or equivalent.
Knowledge of social services, local resources, and referrals.
General computer and keyboarding skills.
Knowledge of Microsoft Office (Word and Excel) and recordkeeping systems, or willingness to learn.
Effective verbal and written communication skills.
Effective interpersonal skills, including the ability to work with a team and diverse populations.
Effective personal and situational awareness.
Flexibility, relatability, reliability, and effective time management.
Self-motivation and ability to work with minimal supervision.
Active listening skills, including asking questions and reflecting what is being said.
Ability to maintain healthy boundaries with guests and fellow staff members.
Ability to make decisions based on the Established Policies and Procedures manual.
Ability to build trust by being consistent, trustworthy, and honest.
Must be over 21 years of age.
Valid Washington State driver's license.
Must pass criminal and driver background checks.
Must have or complete de-escalation training.
Must obtain a current Washington State Food Handler’s Card, Bloodborne Pathogen certification, and CPR/First Aid certification within 30 days of hire, if not already held.
Ability to perform the essential duties with or without accommodation.
Physical ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, pull, and reach overhead; operate a multi-line telephone and desktop or laptop computer; lift up to 30 pounds regularly and 50 pounds occasionally; understand written information; and sweep, clean, shovel snow, operate a snow blower, and perform janitorial tasks as needed.

Nice To Haves

Peer Support Certification, or ability to obtain it within 90 days of hire.
Proficiency with CMIS/HMIS software.

Responsibilities

Represent The Salvation Army and respect and work within its Christian tenets.
Supervise Program Attendants and guests.
Set up, serve, and clean up meal service, and/or supervise those activities.
Maintain electronic shift, trespass, and warning logs as required.
Contact the on-call Supervisor during emergencies.
Attend required staff meetings and in-service training sessions.
Ensure the facility provides a safe, clean, and pleasant environment.
Maintain the required level of security each shift.
Maintain Salvation Army facilities for cleanliness and protection from abuse or vandalism.
Ensure supplies are properly stored and ready for the next Lead Program Attendant or guest.
Complete documentation and data-entry tasks for assigned shifts without delay.
Answer and direct calls to the appropriate employee or guest.
Maintain the lobby area and bulletin boards.
Assist with seasonal or special events as assigned.
Schedule or provide guest transportation to appointments, meetings, and employment as required.
Provide outreach services outside The Way Out Center to recruit program applicants.
Help applicants gather or request photo identification, birth certificates, mental health and substance abuse evaluations, disability services, and employment.
Provide support, information, and referral services to applicants as appropriate.
Establish and maintain professional, respectful, positive relationships with coworkers, applicants, and community partners.
Complete the pre-screening and application process alongside applicants.
Address applicants' needs and concerns fairly and professionally, coordinating with supervision.
Develop and maintain strong ties to the community, law enforcement, and other homeless service providers.
Complete an applicant's placement into the center once approved.
Participate successfully in TSA Spokane’s Employee Development training program.
Manage the front desk area when required.
Perform other duties as assigned.