Program Assistant
About The Position
Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco. St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, Navigation Centers for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors. We have over 175 employees working in 4 locations. We are proud of our diversity and of our more than 150-year history of helping others in San Francisco. St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence. The Program Assistant supports MSC Management with daily program activities and operational functions to ensure the shelter operates safely, efficiently, and in compliance with organizational policies and procedures. This person will provide crucial front-line support by maintaining a safe environment, enforcing facility rules, and assisting with daily administrative operations. They act as a bridge between shelter residents, case managers, and the broader community. This is a full-time, exempt, non-union position.
Requirements
- Associate of Arts (AA) degree in Business Management or a related field preferred.
- Equivalent work experience will be considered in lieu of a degree with a high school diploma or GED.
- Strong verbal and written communication skills in English required; bilingual Spanish or Chinese preferred.
- Proficiency in data entry and the ability to effectively use a Microsoft Windows–based computer system.
- Working knowledge of Microsoft Office Suite, including Word, Outlook, and Excel
- Ability to multitask, prioritize responsibilities, and maintain a professional and composed demeanor in a fast-paced environment
- Comfort working within a diverse community, including individuals identifying as LGBTQ+, individuals experiencing mental health challenges, and people from varied cultural and ethnic backgrounds
- Demonstrated commitment to open, direct, and non-violent communication
- Strong initiative with the ability to work both independently and collaboratively as part of a team
- Ability to maintain appropriate professional boundaries with guests, volunteers, and staff
- Covid vaccination with one booster and negative result on TB test required.
- Background check completed upon acceptance of job offer.
Nice To Haves
- Conflict resolution and de-escalation experience preferred
- Commitment to the mission, values, and service approach of the St. Vincent de Paul Society of San Francisco
Responsibilities
- Assist with developing and maintaining informational resources for shelter guests.
- Maintain and update data on current clients and those exiting the shelter systems.
- Greet and assist shelter guests, visitors, and callers; provide basic program information, rules, and expectations.
- Coordinate with case managers, program staff, and external service providers.
- Assist with volunteer coordination, scheduling, and onboarding.
- Prepare accounts payable invoice forms and submit invoice check requests.
- Support management with tracking and maintaining accurate program statistical data, activities, and enter data into the Homeless Management Information System (HMIS) or internal databases, as required.
- Maintain strict confidentiality of client information in accordance with agency and HMIS policies.
- Manage inventory of supplies, coordinate equipment maintenance, and act as the primary point of contact for building management, staff and guests.
- Assist in coordinating workshops, activities, or on-site services.
- Provide administrative support to Site Program Management (reports, summaries, correspondence, memos, flyers)
- Assist with daily shelter programming, including tracking attendance, participation, and services provided.
- Maintain office systems, office equipment, and streamline workflows.
- Observe and report safety concerns or incidents in a timely manner.
- Follow all emergency procedures and escalation protocols.
- Support equitable distribution of donated goods, clothing, and hygiene supplies to clients.
- Maintain organized filing systems and records.
- Assist with audits, inspections, and compliance reviews.
- Provide written and verbal translation, as needed.
- Perform other duties as assigned.
Benefits
- Kaiser HMO medical paid in full
- Voluntary dental, vision and life insurance
- 403b retirement plan with employer-paid match after one year of employment
- Employee Assistance Program
- Ten vacation and ten sick days accrued per year, two personal floating holidays and twelve and a half holidays offered per year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
