Program Assistant

Brightli • St. Louis, MO

3d • Onsite

About The Position

Join our compassionate and collaborative team as a Program Assistant, where you will support the daily operations of a multidisciplinary behavioral health program. This role offers the opportunity to make a meaningful impact by ensuring smooth administrative operations, coordinating client services, and supporting communication between staff, clients, and community partners. If you are organized, detail‑oriented, and passionate about helping others, this position provides an excellent opportunity to grow within a mission‑driven organization. In this role, you will assist with intake processes, scheduling, documentation, and front‑line communication, helping ensure timely and efficient service delivery. You will also serve as a key point of contact, supporting clients and assisting in de‑escalating situations until clinical staff are available.

Requirements

• Must have a valid driver’s license with an acceptable driving record and current auto insurance
• Strong organizational and time‑management skills
• Ability to manage multiple tasks and meet deadlines
• Excellent verbal and written communication skills
• Ability to build rapport with diverse populations
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Ability to maintain confidentiality and handle sensitive information

Nice To Haves

• Education and/or experience in human services, healthcare administration, or office support preferred

Responsibilities

• Coordinate and maintain daily, weekly, and monthly schedules for clients and team operations
• Participate in team staffing meetings and assist with program coordination
• Manage intake and referral processes, ensuring accurate and timely completion of documentation
• Maintain client charts and records in compliance with regulatory and organizational standards
• Record admissions and discharges and assist with data tracking and reporting
• Collect and organize data for program metrics and reporting
• Serve as a point of contact for clients, families, and community partners
• Greet visitors and provide a professional, welcoming environment
• Manage incoming calls, triage requests, and assist with de‑escalation when needed
• Facilitate communication between team members, clients, and external resources
• Maintain and monitor phone systems and office equipment
• Order and manage office supplies and coordinate maintenance needs
• Track vehicle usage, mileage, and ensure proper documentation
• Ensure accurate and complete completion of screening and admission paperwork
• Provide administrative support to ensure efficient program operations
• Perform other duties as assigned by leadership

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work-related travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed