Program Assistant

Child Care Resource Center • Palmdale, CA

15h • Hybrid

About The Position

Under supervision, the Program Assistant provides administrative support within an organizational structure, primarily focusing on assisting the Child Care Financial Assistance (CCFA) Division. This position ensures efficient handling of administrative tasks, compliance with program regulations, and effective communication.

Requirements

• High School diploma or equivalent required and 2 years of equivalent related work experience (experience in Child Development, Social Work, Psychology, Family Studies, or related field); or Associate’s Degree in the field of Psychology, Sociology, Child Development, Social Work, Family Studies, or related field (as approved)
• Proficiency and experience with Windows-based programs and data entry.
• Some travel/business related driving required.
• Ability to work a regular, full time schedule; overtime may be required as needed.
• Late shift schedule until 7 pm one Monday a month required.
• Ability to work in a professional office environment.
• Background check required.
• Live Scan Clearance / DOJ Fingerprinting
• Health Clearance
• MVR / DMV clearance in accordance with CCRC’s liability insurance provisions
• Federal Debarment Checks

Nice To Haves

• Bachelor’s degree
• Bilingual : Ability to converse, write and/or translate in English & Spanish or Armenian
• Child Development Permit
• CPR / Pediatric CPR certification

Responsibilities

• Support case management tasks including, but not limited to filing, typing, sending/receiving/logging mailings; preparing enrollment and provider packets; sending copies of Notice of Action to parents and/or DPSS; clerical support with photocopying, filing, faxing, typing, mail processing; and maintaining CCRC’s eligibility list
• As requested by Case Specialists, request appropriate documentation to maintain family eligibility and program compliance.
• Develop and maintain accurate, legible and complete written records of families’ program activity.
• Develop, maintain, and apply knowledge of program regulations, guidelines and funding terms and conditions, which can include Title V, funding terms and conditions, Stage 1 contract, CDE, and CCRC policies
• Provide professional customer service internally members and externally to clients, families, and providers.
• Answer telephones, assist or transfer callers as expected, follow-up as needed.
• Provide comprehensive support and technical assistance to parents regarding childcare questions and concerns.
• Provide daily communication and support as required to the Child Care Financial Assistance (CCFA) Division.
• Conduct face-to-face or virtual meetings, orientations, both scheduled and by walk-in, with families and childcare providers in order to receive and process documentation and/or discuss changes in the family’s case and complete/ review family needs assessment inclusive of developmental screenings as needed

Benefits

• Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree