Program Assistant - Hope House
About The Position
The Program Assistant will perform all duties according to policy and procedure and our philosophy of care. This role involves observing persons entering and exiting the building, documenting and reporting incidents and daily activities, and maintaining a safe, secure, responsive, inclusive, and non-discriminatory environment for clients. The Program Assistant must maintain appropriate, professional, and ethical boundaries with clients, be punctual, flexible, and reliable. Responsibilities include answering the main facility telephone, facilitating medication observation, supporting searches for contraband, ensuring clients are dressed appropriately and adhering to facility rules, distributing client mail, performing security and wellness checks, assisting with urine analysis and breath alcohol testing, adhering to privacy protocols, assisting in emergency responses and drills, responding to unusual incidents, assisting other departments, aiding in client admissions and exits, maintaining direction within a changing project scope, and assisting with sanitization of high-touch surfaces. Bilingual Spanish-speaking Program Assistants will be responsible for communication with Spanish-speaking participants and will receive a bilingual premium. Other related duties as required.
Requirements
- Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency
- High school diploma or equivalent (Required)
- First Aid and CPR certification (within first seven days of employment – company provided)
- As required, Tuberculosis clearance (within first fourteen days of employment, company provided)
- Proficiency with Microsoft Office and Modern Office Equipment
- Integrity to handle sensitive information in a confidential manner
- Excellent organizational skills and ability to multi-task with follow-through
- Culturally competent and able to work with a highly diverse population
- Knowledge of co-occurring disorders and trauma-informed environment
Nice To Haves
- CA Driver's License (Preferred)
- Bilingual in Spanish (Preferred)
Responsibilities
- Perform all duties according to policy and procedure and our philosophy of care
- Observe all persons entering and exiting the building
- Document, inform, and report all incidents and daily activities that occur during shift
- Stay engaged and responsive to maintain a safe, secure, responsive, inclusive, and non-discriminatory environment for clients
- Maintain appropriate, professional, and ethical boundaries always with clients
- Be punctual, flexible, and reliable
- Answer the main facility telephone, take messages, and/or direct callers as appropriate
- Facilitate medication observation according to policy and procedure
- Support searches in the residence for contraband including alcohol, drugs, drug paraphernalia, and various other non-permitted items
- Ensure clients are dressed appropriately while moving through the facility, are not in restricted areas, and are wearing their identification badges and colored lanyard
- Enforce house rules, procedures, and protocols for clients
- Distribute sorted client mail as outlined in the procedure
- Perform regular and regular security and wellness checks throughout the facility and throughout the shift
- Assist in administering urine analysis testing and breath alcohol testing for clients
- Adhere to privacy and integrity protocols of clients
- Assist in emergency disaster responses, emergency drills, and actual emergencies at the extended recovery facility
- Respond to all unusual incidents with notification to all stakeholders
- Respond to calls for assistance from other departments of the Center to prevent interference or disruption to operations
- Assist in the admissions and exits of clients as directed by the Program Director
- Maintain overall direction and structured priorities within a frequently changing project scope
- Assist with sanitization of program high-touch surfaces to maintain a healthy and safety program facility
- Program Assistants who are bilingual in Spanish will be responsible for verbal and written communication for Spanish-speaking participants, for which a bilingual premium would apply
- Other related duties as required
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
