Program Assistant On Duty

The Salvation Army USA Central Territory•Davenport, IA

34d•Onsite

About The Position

The Program Assistant On Duty ensures the safety, integrity, and smooth operation of the rehabilitation program during assigned shifts. The program assistant on duty maintains adherence to ARC program standards, ensures beneficiary accountability, oversees facility operations, and supports the continuity of program services outside of standard business hours.

Requirements

High school diploma or equivalent required.
Must possess a valid driver’s license and meet TSA insurance requirements.
Ability to respond effectively and calmly to emergencies and beneficiary issues.
Ability to read and interpret program policies and professional materials.
Strong communication and interpersonal skills.
Ability to present information effectively to beneficiaries and staff.
Ability to identify problems, collect data, and make sound decisions.
Basic math skills, including percentages and ratios, for reporting and logging requirements.
Proficiency in Microsoft Teams, and the ability to create and interpret basic Word and Excel documents.
Ability to enter accurate and timely data into electronic systems.
Valid Driver's License with ability to drive on behalf of The Salvation Army per Salvation Army Policy.

Nice To Haves

Previous experience in residential programs, customer service, security, social services, or supervision preferred.

Responsibilities

Maintain safety, security, and order throughout the center during assigned shift.
Enforce standardized House Rules and ensure alignment with ARC Command Program Standards as outlined in the ARC Command Program Manual and the ARC Beneficiary Handbook.
Conduct facility rounds and complete required building walk-throughs.
Respond to emergencies and incidents according to policy; submit required incident reports, including Safe from Harm and Chesterfield documentation.
Monitor beneficiary movement, curfew compliance, and approved pass schedules.
Conduct residence and program orientation for new beneficiaries, including facility tour and review of emergency/evacuation procedures.
Support beneficiaries in Orientation with the initial navigation of Atlas access.
Lead weekly House Meetings and communicate updates, expectations, and program reminders.
Address beneficiary questions and concerns and refer individuals to DRS/DRO/Spiritual Counselor as appropriate.
Assess and document beneficiary spiritual needs and refer to Administrator or Spiritual Counselor when needed.
Participate as a member of the intake team, in absence or in addition to the Intake Coordinator with the ability to complete a full ARC Program Assessment and Intake Process.
Oversee medication call procedures, ensuring accurate logging and compliance with ARC medication policies.
Conduct bed checks at designated times, documenting completion.
Administer breathalyzer or urinalysis tests as required.
Supervise beneficiaries assigned to work therapy roles such as front desk or janitorial; provide task instruction and monitor completion.
Provide safe transportation for beneficiaries when assigned, following all TSA vehicle and safety guidelines.
Support leisure-time or recreational program activities as directed.
Complete accurate daily reports and electronic data entries, including beneficiary admissions, departures, services, and noteworthy shift events.
Report and document all policy violations in a timely manner.
Participate in required in-service trainings, Safe from Harm, and professional development activities.